Important
When you purchase ProCare, activate your ProCare account online, or accept any ProCare services you are agreeing to these Terms and Conditions (the “Terms and Conditions”).
Service Terms
Personal Training
ProCare customers are entitled to book one-on-one training sessions with our professionals in any retail Apple Store. Personal training is for information purposes only and reservations are subject to availability, and are provided on a first-come, first-served basis. Customers are limited to no more than one personal training appointment per calendar week (Sun - Sat). Members must book their reservations online using The Apple Store Concierge scheduling system. The system shows up to 14 days of availability. Members may only have one upcoming Personal Training reservation at any time. Personal Training topics include all Apple consumer applications. Support for certain Apple pro applications may not be available in all retail stores. Sessions start promptly at their scheduled time and instruction ends 50 minutes later allowing up to 10 minutes for wrap up. Reservations are subject to cancellation 15 minutes after their scheduled start time.
Fast Track
ProCare customers are entitled to rapid repair and available same-day consultation services at the Genius Bar. Fast Track rapid repairs are given priority over standard in-store repairs. Fast Track rapid repairs are done on a first-come, first-served basis, and apply only to products that can be repaired in a retail Apple Store. Additional terms and fees may apply for repair services. Certain repairs will not qualify for Fast Track rapid repair service. See a Mac Genius for details.
Advance Reservations
ProCare customers are entitled to schedule standard Genius Bar reservations up to fourteen days in advance. Mac Genius consultation is for information purposes only or for services pursuant to Apple’s standard Mac Genius program. Advance reservations are subject to availability, and reservations are on a first-come, first-served basis. Customers are entitled to no more than three advance reservations per week.
Yearly Tune-up
Customers are entitled to an annual preventative maintenance service tune-up for each Mac owned and registered in their name. The Tune-up includes software updates for licensed Apple software where no paid upgrades are required. System diagnostics will be run to ensure your Mac and all of its components are functioning properly. Eligible Mac computers must be running Mac OS X v10.2 or higher. Customers are also entitled to standard LCD and keyboard cleaning.
Complete Setup
ProCare customers are entitled to the setup of their new Apple Macintosh computer (Mac). Complete Setup includes the data transfer of files from your old computer (PC or Mac) to your new Mac. To be eligible, customers must purchase their new Mac from a retail Apple Store and request Complete Setup within 10 days of purchase. Your old computer must be in working condition, have an Ethernet port, and Windows 98 or higher, or Mac OS 8.5 or higher. We will install your additional software with appropriate documentation showing proof of your license. Customers are required to complete the ProCare setup form and consult a Mac Genius prior to dropping off their equipment.
General
ProCare is only available for separate purchase at a retail Apple Store for Apple computers owned and registered in your name. Customers are limited to one ProCare membership per year. ProCare will be valid for one year from the date of purchase. If ProCare is purchased by a minor (under 18) or on a minor’s behalf, an adult must be present to agree to these Terms and Conditions. An adult must be present with a minor under the age of 14 for the duration of the Personal Training session and all other in-store services. ProCare services are valid only at retail Apple Store locations and cannot be used for service requests made through the online Apple Store, Apple Telesales (800-MY-APPLE), or any Apple reseller or service provider. Presentation of your ProCare card and another form of identification may be required before ProCare services are provided. ProCare services are not transferable. The ProCare program is not intended to be a warranty and any repair or service needed based on the ProCare services will be subject to any applicable warranty, extended service contract, or any other applicable repair terms or conditions (including applicable fees).
You agree and understand it is necessary for Apple to collect, process, and use your data in order to perform the service and support obligations under these ProCare Terms and Conditions. Apple will protect your information in accordance with Apple’s Privacy Policy, available at www.apple.com/legal/privacy. If you wish to have access to the information Apple holds concerning you or if you want to make changes, access www.apple.com/contact/myinfo to update your personal contact preferences or you may contact Apple at privacy@apple.com.
These Terms and Conditions are governed by the laws of the State of California, without regard to conflicts of law principles, and the parties irrevocably submit to the exclusive jurisdiction of the state and federal courts of Santa Clara County, California. You should keep copies of these Terms and Conditions, and any sales receipts or other materials, for your records. Apple reserves the right to substitute, cancel, or add to any part of the Terms and Conditions, or end the offer at any time without notice.
Data Protection and Authority
Apple is not liable for loss or corruption of data or your confidential, proprietary, or personal information or removable media. BEFORE YOU BRING IN YOUR PRODUCT FOR ANY PROCARE SERVICE, YOU SHOULD MAKE A BACKUP COPY OF YOUR DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION AND REMOVABLE MEDIA SUCH AS FLOPPY DISKS, CDS, OR PC CARDS.
If any ProCare service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license, and you authorize Apple or its affiliates to transfer the information and accept such terms on your behalf in performing the services.
Limitation of Liability
APPLE AND ITS AFFILIATES, EMPLOYEES, AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE PROCARE PROGRAM OR SERVICES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE, OR ANTICIPATED SAVINGS. APPLE IS NOT RESPONSIBLE FOR ANY PRODUCTS THAT ARE LOST OR STOLEN WHILE IN APPLE’S POSSESSION. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS AFFILIATES’, EMPLOYEES’, AND AGENTS’ TOTAL LIABILITY UNDER THE PROCARE PROGRAM SHALL NOT EXCEED $99. APPLE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE ANY PRODUCTS OR EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.