Additional DBA Names

BBB Membership Status

This company has been a member of this Better Business Bureau since May 2004. This means it supports the Bureau's services to the public and meets our membership standards.

Program Participation

arbitration

BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

Membership Identification

BBB Definition: Membership  Identification - A BBB program that allows members to identify themselves as BBB members in off-line media when the member signs a formal commitment to resolve disputes, if necessary, through arbitration.

BBBOnLine

BBB Definition: BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display the BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements.

Nature Of Business

This company offers children's personalized books and music.

Customer Experience

Based on BBB files, this company has a satisfactory record

BBB Definition: satisfactory  record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.

 with the Bureau. To have a Satisfactory Record

BBB Definition: Satisfactory  Record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.

 with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern

BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

 of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry

The Bureau processed a total of 0 complaints about this company in the last 36 months, our standard reporting period.

Competency Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Business License/County
201 Courthouse
Chattanooga, TN 37402
(423) 209-6500

Company Management

Additional company management personnel include:

Ms. Julie Heath - Vice President

Additional Email Addresses

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Report as of February 3, 2007
Copyright^© 2007 Better Business Bureau^®, Inc.

If you choose to do business with this member company, please let the company know that you contacted the Better Business Bureau for a report.

BBB reports may not be reproduced for sales or promotional purposes.

The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.