At Mistral, we’re very proud of our exceptional customer service. Our goal is to make getting connected and staying connected hassle-free. We have one of the highest helpdesk support-to-customer ratios in the industry with experienced, trained engineers available to answer your call.

Your "New Customer" support begins with the assignment of an installation coordinator within two days of your order. Your coordinator will be with you every step of the way — ensuring that your hardware is configured, delivered and installed correctly, helping you with your domain name registration and DNS (Domain Name System) set-up, and making sure your connection is performing to your full satisfaction.

And, critically, our support won’t vanish once you’re connected. Our sales and support teams will be available to help whenever you have a problem. Whether it’s as simple as a domain name change or complex network configuration problems, our representatives and support engineers will be there to help you every time.

We’re not only there when you call us but we’re monitoring your connectivity 24 hours a day. This helps us to prevent any problems before they even start. Every router on the Mistral network is "pinged" every 90 seconds for outages or congestion. We can identify and resolve a problem long before it has any impact on your network.

Should you have a complaint regarding any aspect of your Mistral Service, please e-mail: complaints@mistral.net. Your complaint will be logged and dealt with swiftly.