Commitment to Excellence

At Pelco, we firmly believe in providing our customers with innovative, superior quality products that are competitively priced and nearly always available off-the-shelf. We offer, by far, the most aggressive, complete array of customer services ever made available to the video security market. Furthermore, we guarantee 100% customer satisfaction. Simply stated, this means that we will always do whatever it takes to fully satisfy every customer, every time. You should accept absolutely nothing less from Pelco, because we accept nothing less from ourselves.

Being fanatically customer driven is an integral part of every Pelco job description. All of our people who deal with potential customer problems are authorized, and required, to make on-the-spot decisions as necessary in order to completely satisfy our customers, every time; without needing approval from anyone. No Pelco employee will ever be criticized for going too far in trying to help a customer.

I personally stand behind Pelco's Commitment To Excellence. If our organization ever fails to provide you with this level of support, then please contact me. I personally handle every customer issue brought to my attention. As I'm sure you can tell, we appreciate your business.

David L. McDonald
President and CEO