Frequently Asked
Questions (FAQ's)
FAQ Index
Ordering Questions
Security Questions
Questions About Ticket Brokers
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Ordering Questions |
Once I've
submitted the online order form, am I guaranteed the tickets
I've chosen?
Not yet. First we must confirm that the tickets you want are
still available. Once we receive confirmation we will contact
you to confirm your order.
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What
if the tickets I order are no longer available?
If tickets that were ordered are no longer available, there is usually an option to purchase tickets in a similar seating location. Our Upgrade option will give Tickco the opportunity at its discretion to replace the original seats ordered with comparable or better seats at no cost to you. These seats will not be returnable or exchangeable under the terms and conditions.
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When will
my credit card be charged?
Your credit card is not charged until we have confirmed that
your tickets are available or you have agreed to tickets in
a similar location.
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How
long will it take before I receive my tickets?
Tickets generally ship two weeks before the event. In other cases tickets may ship the week the of the event. Orders for some events are not delivered until
very close to the date of the event. We may contact the customer
to confirm the shipping address prior to shipment.
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Once I place
an order am I allowed to cancel?
There are no cancellations after you place an order. Once the order has been submitted all orders are final and there are no cancellations or exchanges unless noted otherwise.
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Why
can't I buy just a single or odd numbered amount of tickets?
We normally stock an even number of tickets because most customers
are looking for an even number of seats. Very few people call
us to buy just one ticket; therefore, we generally won't break
up 4 together to sell 3 tickets or 2 tickets to sell 1. If you
are looking for an odd number of seats, and they are not available
online, give us a call at 800-279-4444; we may be able to assist
you. Odd numbers are usually available for events that are general
admission.
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| Security
Questions |
Is it
safe to enter my credit card information at Tickco.com?
Tickco.com is dedicated to the privacy of customer
information when purchasing online. Secure
Socket Layers (SSL) encryption has been integrated into
our site. SSL is used to encrypt all of your personal information.
This includes your name, address, and credit card number. SSL
is the industry standard and among the best software available
to ensure secure commerce transactions. The process of encryption
converts your personal information into bits of code that can
be securely transmitted over the Internet.
Look for:
- The picture of the gold lock in the lower right part of your
browser.
Ex: 
- Look for the https:// in the beginning of your address bar.
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How can
I tell if my browser supports SSL?
Most browsers are capable of supporting the SSL protocol and
will automatically detect the presence of this protocol and
convert to secure mode, which is indicated by the presence of
either an unbroken, yellow key, or a closed, yellow lock on
the bottom left-hand corner of the browser's status bar.
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| Questions
About Ticket Brokers |
Do brokers usually
get tickets at "face value" or less?
On the contrary, brokers must usually pay over the face value
to obtain their tickets. The better the seat and the more popular
the event, the more a broker must pay.
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Where do
brokers get their tickets?
Brokers rely mainly on the general public to sell them tickets.
Other sources are radio stations, musicians, coaches, players,
corporations, other brokers, and occasionally the box office.
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How
do brokers determine how much to charge for their tickets?
There are a few main factors that brokers consider when pricing
a ticket such as the cost of purchasing the ticket, the difficulty
in obtaining it, and the established market value for seats
in similar locations. Once prices are established, they will
then fluctuate based mainly on supply and demand.
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How do I
know that I can trust what a broker is telling me in terms of
the actual location of seats I'm considering buying or the true
market value of those seats?
Regrettably there are a few individuals who call themselves
brokers who deliberately misrepresent their products and engage
in other questionable practices; however, due to the noble efforts
of the National Association of Ticket Brokers and a few other
well-respected organizations, these practices are being minimized.
It is always wise when purchasing tickets from a broker who
you have not previously done business with to look into what
organizations they are affiliated with and to have them give
you references. The Better Business Bureau and The Chamber of
Commerce are other organizations that will not tolerate unscrupulous
behavior by their members.
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Ticket
brokers refer to what they do as "providing a service".
Can you elaborate?
The average working individual neither has the time nor the
energy to spend innumerable hours on the phone or waiting in
line attempting to purchase quality event tickets. Furthermore,
even if one is fortunate enough to get through to the box office
immediately after tickets have gone on sale, there is no guarantee
they will obtain the quality seating they are in pursuit of.
There are also cases in which events sell out in a matter of
minutes or hours. For some events like the Super Bowl or Masters
Golf, few if any tickets are ever made available to the public
through an official box office. In cases like this, the only
way for the public to purchase tickets is through a ticket broker.
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I can
understand a service charge but for some events brokers charge
five to ten times over the face value. How can they justify
this?
Remember, brokers have to pay quite a bit over the "face
value" to obtain many of their tickets. Most brokers are
law-abiding, hard working individuals who embrace capitalism
and apply free market principles to make an honest living. Unfortunately,
some people consider them "crooks" because they do
sometimes charge a substantial amount over the "face value".
When quality tickets for an event are no longer available through
the box office, if demand dictates, a secondary market for those
tickets is created. At this level, market forces very similar
to the ones that influence the price of stock shares, oil, and
other commodities are at play driving up or knocking down the
price of tickets. In most cases brokers pay significantly more
than the original cost to obtain quality seats for an "in demand"
event.
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