General FAQs

Accessing Your Account    Credit Cards    International Travel   

Accessing Your Account

I forgot my username/password. What do I do?

The user name associated with your account is your email address. Forgot your password? Click here.

Credit Cards

What are my payment options?

We accept MasterCard, Visa (including debit cards), American Express, Diners Club and Discover. At this time, we can only accept bookings paid for with one of these credit cards. All payments must be in US dollars.

How do you use my credit card information?

Please see our Privacy and Security page for details on how your credit card information is used.

International Travel

How do I get a passport? Where can I get details about passports?

For detailed passport information, including costs, applications, passport office locations, and more, please go to http://travel.state.gov/passport/passport_1738.html

What about using my laptop in a foreign country?

For information about power, ISP, and other laptop usage issues, please visit Staying connected while traveling may be easier than you think! by expert Bob Jones.

Where can I find more information about traveling abroad?

The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S.