Delivery policy
We will make every effort to
fill orders and ensure safe arrival as quickly as possible. Orders are
processed and shipped within 2 to 5 business days, if not sooner. Most of the candles are made freshly when ordered. We use UPS, DHL and USPS to
deliver all of our packages. Your order will be delivered in 2 to 5 business
days from time of shipping, depending on geographical delivery location. Please allow extra time for
delivery during holidays. If there is an unusual delay in filling an order, we
will notify you by e-mail. Delays caused by circumstances beyond our control
(i.e. UPS errors, inclement weather) will not warrant a refund of shipping
charges. Orders received on weekends and holidays will be processed on the
next business day.
Refund Policy
Please
do choose carefully!! Due to the nature of our products, items are sold as
final sale. We do not
refund. All orders are
carefully packaged to minimize possible damage and breakage. We do not take
responsibility for goods damaged in transit once they leave our warehouse,
however we may refund a portion of your order in such cases. If your order has
been damaged or destroyed due to improper handling whilst in transit, you
should fill out a damage report with the delivery agent. You may be eligible
for full compensation from the delivery agent.
You must have ALL
original packaging.
Please
note: Shippers will not honor a damage complaint made a week later!
Terms of Use Statement
You
understand and agree that the owners of this site shall not be liable for any
direct, indirect, incidental, consequential or exemplary damages, including
but not limited to, damages for loss of profits, data or other intangible
losses (even if the owners of this site have been advised of the possibility
of such damages), resulting from the use or the inability to use the
product(s) and or service(s) or any misuse of the product(s) and or service(s)
in a manner not in accordance with their intended use.
If you have any questions please email CustomerSupport@KerryScentedCandles.com
