LivePerson Pro

Help your online visitors find what they need, before they get frustrated and leave your site.

There’s never been a better way to:

• Increase online sales
• Provide customer support
• Reduce operating costs

All you need is LivePerson Pro.

Product Highlights

Live Chat

Provide visitors with immediate assistance. Explain product options, and answer support-related questions—while customers are still on your site.

• Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they’re about to abandon your site
• Canned answers make it easy for agents to answer routine questions and chat with more than one visitor concurrently

Co-Browsing and Joint Form-Fill

Help customers navigate through your site, and complete applications or trouble-tickets.

• Provide hands-on assistance with co-browsing and joint form-fill features
• Push relevant pages to visitors to upsell and cross-sell orders
• Highlight text and use symbols to point out fields

Operator Console

Operator Console

See in real time who’s on your site and what pages they’re clicking through.

• Get city, state, chat history, connection type, IP address, history of visits to your site, and much more
• Track visitors who exhibit buying behavior; invite them to chat if they abandon an order or shopping cart
• Identify visitors who arrive on your site in response to marketing campaigns and initiatives

LiveKeyword

Identify keywords and search engines that bring qualified visitors to your site.

• Track visitors that come in through search engines, and monitor the keyword and search engine used
• Instantly identify the products or categories of interest to your visitors

Web Traffic Reports

LiveAnalytics

Optimize online marketing campaigns with Web traffic and conversion reports.

• Complete view of user activity, referral sources, keyword analysis, and more
• Track leads and sales conversions to see which sources refer the most profitable visitors to your site

LivePerson Pro Advantages

• Quick and easy one-time setup
• Built-in high security with industry standards (128-bit SSL secure and SAS 75 certified)
• Extremely reliable—LivePerson has 99.95% uptime
• Unlimited chats, transcript search and chat transfers
• User-friendly tools to increase productivity
• LivePerson customer service is available 24/7. Call anytime for assistance