Northwest Airlines nwa.com Reservations and WorldPerks Award Travel Reservations Privacy Policy

As a User of nwa.com Reservations you are in complete control of your travel planning needs. This includes controlling the use of information you provide to Northwest Airlines, its airline affiliates, and WorldPerks partners.

Below are some commonly asked questions and answers about privacy and the collection of data on nwa.com. If you have additional questions which are not answered here, please click here to contact us.

1) What information does Northwest collect and how do we use it?

When making a purchase on nwa.com, Northwest collects the following information:

Name
Address
E-mail address
Credit card number and expiration date
Home and work phone numbers
Fax number
WorldPerks number

We use your personal information for a variety of purposes, including targeting specific customers for special offers.

In addition, we may retain your flight information and ask you to provide us with your airport of preference and a billing address for your credit card. We use this information to process your online purchase and refer to it if we need to contact you regarding that purchase.

We also collect information about your visits including domains, browsers and pages accessed on nwa.com so we can continue to work to enhance your time spent with us online.

When you send us an email, we will retain the content of the email, your email address, our response and the text of any follow-up questions you may have. We use this information to measure how effectively we address customer concerns online.

Additionally, Northwest uses third-party advertising technology to serve ads when you visit sites upon which we advertise.  This technology uses information about your visits to the sites upon which we advertise, (not including your name, address, or other personal information), to serve our ads to you.  In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser.  In addition, we use web beacons, provided by our ad serving partner, to help manage our online advertising.  These web beacons enable our ad server to recognize a browser's cookie when a browser visits this site and to learn which banner ads bring users to nwa.com.  The information we collect and share through this technology is not personally identifiable.  To learn more about our third party ad serving partner, cookies, and how to "opt-out," please click here

2) How is my information protected?

Northwest Airlines uses Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer 3.0 and 4.0 and other popular browsers to protect your online transactions.

SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

SSL safe connection and secure transaction technology has effectively protected hundreds of thousands of nwa.com Reservations customers who have transmitted their credit card numbers online and made a purchase since we launched.

3) With whom do you share my information?

When you reserve or purchase travel services through Northwest Airlines nwa.com Reservations, we provide only the relevant information required by the car rental agency, hotel, or other involved third party to ensure the successful fulfillment of your travel arrangements. We also use information you provide during User registration or as part of the reservation process to customize the content of our site to meet your specific needs and to make product improvements to Northwest Airlines nwa.com.

We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. We do share User names and email addresses with our WorldPerks partners only for specific and pertinent promotional use but only if our customers have opted to receive promotional emails from Northwest and our WorldPerks partners.

4) How do I tell Northwest that I don't want to be contacted for promotional purposes?

As a User of Northwest Airlines nwa.com Reservations you have the option to receive updates from Northwest and Northwest WorldPerks Partners about fare sales in your area, special offers, new Northwest Airlines and WorldPerks services and noteworthy news. To receive this information, you must register for our promotional email programs or check the appropriate box in your nwa.com Reservations Member Information profile. If you decide you would rather not receive these emails, you can always unregister or update your Member Information in nwa.com Reservations

5) How do I correct my personal information on your site?

You may change your personal information at any time on nwa.com. Simply click on the links below to update information in each category as needed.

E-mail address
nwa.com Reservations
Award Travel Reservations

6) How can I contact Northwest Airlines?

Click here to contact us. If you wish to speak to someone on the phone, please contact:

• 1-800-44PERKS for questions regarding your WorldPerks account
• 1-800-225-2525 for questions about reservations
• 1-800-NWA-NWKL for questions about nwa.com