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Note: If your are looking for CIGARS FAQ click here. Select the question you are interesed in:
Making order
On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the "Chose Brand" column and repeat the process. When you are done click "Go To Secure Checkout". You will be taken Secure Server and you should enter the required information. After that click "Click to purchase". At this point your credit card information is checked and u will receive an order confirmation at your e-mail address. [top]
Unfortunately no. This method of payment will be available later. [top]
You can make a purchase in our store using VISA CREDIT/DEBIT CARDS and E-CHECKS. Payments through both methods are processed on-line. It usually takes not more than 2 days for credit cards processing operations and about 5-7 days for e-checks. When orders are accepted and processed customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at support@cigoutlet.net [top]
Unfortunately no, you can only make it online. [top]
No. The quantity of cigarettes that can be purchased at CigOutlet.net is left to the discretion of
customers who must be aware of the laws in force in their country and the sanctions they may incur. [top]
After you've placed your order at CIGoutlet.net you will be automatically notified by E-mail when we approve and ship your order. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order. [top]
Your credit card will be debited within 2 working days after submitting the order. If you still don't see any charge on your credit card statement, please contact our Customer Support. [top]
The cigarettes sold at CIGoutlet.net are of the highest quality available on the market. We sell brands made in Europe. [top]
Not currently. The only brands we sell are shown on the Home page. [top]
Yes. The number and type of available brands may change in time. [top]
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them! [top]
At present we ship our parcels worldwide with the exception of several countries listed below!!! [top]
Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays). [top]
Yes. Large orders are shipped in separate parcels (up to 3-6 cartons per parcel). The parcels are always shipped on the same day but in rare cases they reach their destination together. The time between the first and the last parcel delivery is on average 2 to 5 days in Europe and the Mediterranean area and 2 to 10 days in the rest of the world. [top]
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters. [top]
No. This is against the law in any country of the world. [top]
The quantity of cigarettes that can be purchased at CigOutlet.net is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell "duty free" cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities. [top]
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In the USA, parcels containing 200 cigarettes are exempted from taxes. [top]
CigOutlet offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is not deemed satisfactory. [top]
You can withdraw your order within 24 hours of its placement. [top]
We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping [top]
No. [top]
No, we don't store this information. [top]
Autodelivery option means that the order you've placed will be repeated according to the periodicity you've chosen. You may choose this option to receive your cigarettes regularly. [top]
To change an autodelivery times just write an e-mail to cigoutlet@cigoutlet.net The e-mail should contain the following data:
[top]
To stop the
reorder service simply write an e-mail to cigoutlet@cigoutlet.net asking to stop autodelivery.
The e-mail should contain the following data:
[top]
To change items of the order set up for an autodelivery you should write an e-mail to
cigoutlet@cigoutlet.net asking for changes to be made.
The e-mail should contain the following data:
[top]
If you are not satisfied with the quality of the delivered products or consider the package contents inappropriate, you may return the parcel back to us, without making any alterations to its inner or outer parts. It may take from 20 to 40 days for our company to receive the returned goods. As soon as we get the parcel/s back, we'll issue you a refund covering the cost of the cigarettes only or a full refund, depending upon each individual case. You are due to receive a notification from our Customer Support right away, informing you about this. [top]
Yes, we have. Our company always fulfills its obligations and assumes full level of liability for a purchase made in our store. You can apply to our Refund Policy in the following cases: [top] Problems with receiving e-mails
Dear users of AOL.com and COX.net e-mails! [top]
If you have some questions or issues regarding your order please contact our Customer Support Service at support@cigoutlet.net . Please be sure to specify in the e-mail your order number and your full name. Your comments and suggestions are important to us as we continue to improve our product and services. [top] |
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Cigarettes
How can I make an order?
