Pelco Customer Services

Pelco Offers the Best Warranties in the Industry...

Full warranty and return information

...Backed by the Best Service Programs Possible.

B.O.S.S.® Bid Ordering Specification Software
Need to look up a price, prepare a bid, or inquire about a particular Pelco product? If so, then B.O.S.S.® can help. This easy-to-use, Windows-based, CD-ROM system/program combines product pricing information and specifications into one multipurpose tool. Convenient "Help" menus will assist you with each operation.

Architect & Engineer Specifications
If you are an architect or engineer preparing a bid specification ­ then we have the answer: Pelco A&E Specifications. Available on Pelco's B.O.S.S.® software or through this web site. 

Strap-Pak
To ensure your merchandise is shipped the most economical way, without sacrificing expediency and handling, we will "strap-pak" all like items. This method of shipment allows you to visually inspect the product upon receipt.

Early Warning System [EWS]
We pride ourselves on quoting accurate delivery dates which are based on current data. If, however, an order becomes delayed after confirmation has been made, we immediately notify you of the revised date in advance of the original ship date.

Made In The USA
We are proud to display this label that identifies products manufactured in the USA, by Pelco employees.

Technical Assistance Program [TAP]
Our 24-hour, seven-day-a-week program designed to assist any customer with a technical problem involving Pelco equipment, day or night...just dial (800) 289-9100 and ask for technical assistance!

One Day/Same-Day Repair
Pelco guarantees one-day turnaround on all Pelco equipment received for repair. With advance notice, we will even guarantee same-day repair turnaround. And, if we haven't repaired the item in the specified amount of time we will replace the item with a like item or better model from our stock at no charge to you.

One Day Replacements
All replacement part orders, regardless of product or product age, by line item, will ship complete the next working day after receipt of the order - no exceptions. Any product not shipped by the next working day will be shipped when it becomes available at no charge to the customer, FOB destination, and priority overnight at Pelco's expense.

Product Training Program
If you are new to CCTV or have interest in knowing more about our products and CCTV in general, we offer product training at our facility or at a convenient location near you.

"800" Toll Free Numbers
We want to hear from you. Call us at (800) 289-9100, or fax your inquiry, order or message to (800) 289-9150.

Autofax
If you desire, we will automatically notify you via fax each time one of your orders is shipped from our factory. All pertinent shipping details will be included.