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FREQUENTLY ASKED QUESTIONS (FAQ)  About Europe-Cities.com1. What is Europe-Cities.com? Europe-Cities is one of the most efficient hotel search engines on the Internet, compiling information on the standard and availability of over 17,000 hotels in more than 500 cities around Europe. We draw a clear comparison of the best deals to be found on the web and leave the final choice to you. 2. How many reservation systems does Europe-Cities.com search? Currently, Europe-Cities.come search engine cooperates with four reservation systems, venere.com, activehotels.com, booking.com and apartmentsapart.com. back to top Hotel Search1. Does Europe-Cities charge an extra reservation fee for this service? No. We do not charge any extra fees and never will. Our services are 100% free for all guests. 2. What are the room types? Single room is a room with one bed suitable for one person. Double room is a room for two people with one double bed. Twin room is a room for two people with two single beds. Triple room is a room for three people. Quad room is a room suitable for four people. The majority of quad rooms are equipped with one double and two single beds. 3. What is included in the displayed price? The price shown on the result search page is the total cost of your stay, including all the nights that you and the people with whom you will be travelling will spend at the selected hotel. Breakfast is offered by selected hotels, so you will need to confirm it with our partners or the hotel of your choice. 4. How do I look for hotel rates for children, students and groups? Questions pertaining to possible discounts for children and travellers under 26 years of age should be addressed directly at our partners. In case of organised group, prices are often subject to individual negotiations. 5. The result search list is too long. How can I filter the list to view only the results that I am interested in? Europe-Cities.com offers you a convenient way of organising the long list of your search results according to your personal preference. Using the filters located in the top section of the results page, you can sort the accommodation options by location, price and standard. back to top Booking1. How do I book a room in a hotel that I have found on your webpage? Once you have chosen the accommodation deal that suits you best, you will be automatically redirected to the website of one of our partners, who will complete the reservation for you. Just follow the directions, and your booking will be processed in a fast and secure way. You will promptly receive an e-mail confirming all the details of your reservation. 2. How can I change/cancel my reservation? For more details on the terms of change or cancellation of your booking, we refer you to the policy adopted by our partners. All details are to be found under the following addresses: 3. Can Europe-Cities.com proceed my reservation if I send you an e-mail with my personal details? Keep in mind that Europe-Cities.com merely serves as a Hotel Comparison Engine. While we can provide you with suggestions for the best accommodation options, we are unable to proceed any reservation for any of the hotels presented on this website. 4. Can I add a customer review of a hotel that I have stayed at? Unfortunately, this option is currently unavailable at Europe-Cities.com. If you wish to express your opinion about any of the hotels listed on our webpage, an appropriate form is available at the websites of our partners. back to top Technical Problems1. When I click on the search button, I receive a notice saying that my session has expired and that I need to perform my search all over again. Why does this happen? The expiration of a session might occur if you have been inactive on the website for a long while before trying to make a booking. This happens for safety reasons. Once you perform the search again and choose your preferred deal straightaway, the problem should disappear. 2. Should I expect any problems when using web accelerator or pop-up blockers? None of these problems should seriously affect your ability to view Europe-Cities website correctly. back to top |
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