How Do You Make Sense of Web-Based Seals?
| How Do You Make Sense of Web-Based Seals? Online shopping is not only easier than ever, it’s better than ever. While the big online retailers have worked the kinks out of issues like billing, shipping, and returns, sites like Yahoo!Shopping, MySimon, and Froogle have brought a world of specialty retail within two clicks. Advances like these are a boon to the shopper, a boon to the smaller stores -- and, unfortunately, a boon to thieves that thrive on this opportunity to quickly register credit card numbers or personal data and then disappear. Third party authentication services can lend credibility to a business you’ve never heard of before. Third-party seals demonstrate that a business to which you entrust your information takes that trust seriously. Any site, especially boutiques or single-product retailers, may display a dizzying array of endorsements -- from Visa and Mastercard logos for payment to the UPS logo for shipping, and everything in between. So what differentiates all of these security, safety, and privacy-related seals? There are five main categories of seals: Each category is discussed below, with a 1-to-5 rating of how much security it assures you, 5 being perfectly safe and 1 being slightly more safe than the open Internet. Reliability Seals Security Assurance: 1 of 5. A “company” looking to steal credit cards can set up a fake name and address as easily as a legitmate Web site. Reliability seal programs simply eliminate the lazy criminals. Reliability ensures that that entity you are dealing with is an incorporated company, and that you will have any issues mediated or covered, but the seals don’t signify that the company collects and uses your data in any particular way, nor do they signify that the company delivers good service. Security Seals Security Assurance: 2 of 5. An SSL certificate means that the Web site is taking basic security protections for your personal information -- but you still need to verify that the certificate is on all Web-based forms you fill out. In general, a small percentage of data theft happens while the data is in transit, and a security seal assures that basic measures are being taken to protect your data in transit. It does nothing to assure the safety of your data once it has completed its trip to the site’s database. Vulnerability Seals Security Assurance: 3 of 5. This process is better than simple SSL certification, but still only protects against threats from the outside. Privacy Seals Even though the main privacy seal programs also require SSL on forms collecting sensitive information, you still have to be vigilant about your information, and the presence of a privacy seal does not guarantee a good shopping experience. Security Assurance: 4.9 of 5. Nothing can guarantee a perfectly secure world, but because the seal is backed by people who review the site’s privacy procedures and help you negotiate grievances, privacy seals help you avoid mistreatment for the entire time the site has your data and give you recourse if the site does misuse your information. Consumer Ratings Security Assurance: 4 of 5. Consumers who have had bad experiences with the security and privacy measures of a shopping site are likely to report those problems via the review system, giving others shoppers a record of bad behavior. These seals offer less-than-perfect security features, however, because privacy infractions may not be obvious to the average shopper and because any recent changes in the company’s privacy policy will not create a drop in the site ranking until enough people complain. The ideal combination for worry-free shopping is a privacy seal and a positive consumer rating. | | |
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