TRUSTe combines a mission to preserve consumer choice on the internet with an entrepreneurial spirit to infuse new programs with market incentives. Help TRUSTe accomplish its mission to build consumer confidence in e-commerce, email and downloadable software. Current openings are listed below:
Senior Product Managers
Location: San Francisco
Client Services Manager (CSM)
Location: San Francisco
TRUSTe seeks experienced, dynamic product management professionals to own and manage the development of individual product lines in our evolving set of online trust products. Our mission, to enable trusting relationships between individuals and organizations in the networked world, serves as an exciting platform for product development.
Responsibilities
- Own the success of one or more specific products/product lines, including market and business vision, value proposition, product management /development activities from technical specification through delivery, and accountability for attaining product goals.
- Evangelize the product(s) inside and outside TRUSTe.
- Manage key partner relationships
- Oversee creative development, including the translation of new business and technology concepts into clean, simplified presentations and summarized documents for businesses and consumers
- Provide cross-functional product team leadership and ‘Internal Marketing’ and support for new concepts, strategic directions, and products across the organization, interfacing with TRUSTe’s policy and legal, marketing, sales, information technology and operations areas..
- As a key report to a management team member, contribute to overall product strategy for the organization.
Qualifications
- 4+ years experience in web technology related product/project management, including experience with successful internet technology product launches.
- Specific professional experience in at least one of the following industries: privacy, email marketing, anti-spam, adware/ trackware, anti-spyware, accreditation, web/network security.
- Proven ability to understand and present complex market dynamics and complex technologies
- Contract negotiation experience
- Budgeting experience
- Experience managing contractors
- Excel/PowerPoint/etc required; Dreamweaver/Fireworks/Photoshop a plus
- Excellent communications and interpersonal skills
- BS/BA; MBA an asset
Submit resume and cover letter to operationscareers@truste.org.
The Client Services Manager (CSM) is the primary point of contact, post-sales for all of our clients. The TRUSTe client services manager is responsible for the certification process of TRUSTe Web Privacy, Trusted Download and email seal programs as well as on-going client communication. The CSM is also responsible for monitoring certified sites for ongoing compliance with all aspects of the TRUSTe programs.
The CSM supports the sales team by developing and maintaining positive customer relations. The client services manager works with various departments internal to TRUSTe to meet both new and renewal certification goals. The CSM works with TRUSTe members and other TRUSTe departments to resolve customer issues, as necessary, and provides reports to management.
General position requirements:
- Receive, process and certify applications from companies applying to TRUSTe’s programs
- Conduct in-depth reviews of member (client) websites and application documents, write reports based on findings for members and potential members
- Ensure that all TRUSTe members comply with specified program requirements
- Maintain excellent customer relations/communications with TRUSTe members
- Monitor certified companies for compliance with the relevant programs
- Educate TRUSTe members on program requirements and privacy best practices
- Manage 45-55 member accounts at various stages within the certification process
- Collaborate with internal TRUSTe departments to resolve client issues and improve products/processes
- Work with the sales team, as appropriate, to up-sell and close contracts
- Meet defined certification goals
- Provide regular reports to management
- Manage special projects, as assigned
Qualified candidates will possess the following skills and qualities:
- Experience in account management of large client accounts, such as Fortune 500 and those with a global presence
- Ability to effectively manage client expectations
- Attention to minute detail and the ability to work through complex problems using creative solutions to resolve client issues, expediting the certification process
- Possess solid time management skills including ability to multitask and prioritize workload
- Excellent people skills are required in order to work with personnel across TRUSTe – operations, sales, marketing, product development, and IT
- Excellent verbal and written communication skills with strong command of the English language, excellent phone presence
- Highly motivated and self-directed
- Ability to distill very complex issues into straightforward, easy to understand recommendations that can be conveyed both in writing and verbally
- Experience in training staff/new hires
- Ability to work effectively both independently and within a team environment
Minimum requirements:
- BA/BS or equivalent required
- 3 plus years work experience
- Demonstrated success in B2B account management, paralegal, client services or comparable environment
- Evidenced ability to handle minute detail, processes and operations as well as highly effective client interface
- Working knowledge of Internet technologies (HTML, FTP, cookies, web beacons) and applications including Word, Excel, and Outlook
- Experience with privacy issues a plus (COPPA, EU Safe Harbor, Sender Score Certified, etc.)
- Interest in and commitment to consumer privacy issues highly preferred
Starting salary $40k+, depending on experience and skills, excellent benefit package.
Application submission information:
Submit resume and cover letter to operationscareers@truste.org.
|
|
|
