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You are here: Home>> FAQ>>AOL Member FAQ
This page attempts to answer the most common questions members may have about receiving mail at their AOL accounts. If your question is not listed here, please contact the appropriate branch of Member Services for more help. If you are an external mailer and have questions, or would like more technical information about how mailing to AOL works, please check the Mailer FAQ or the Tutorial The Postmaster group cannot answer any support questions about the AOL client.
- Can I read my AOL e-mail from the Internet without using the AOL software?
Yes. If the AOL software is not installed on the computer you are using, but you want to read and send AOL e-mail, you may use AOL Mail on the Web to access your AOL e-mail via the World Wide Web. AOL Mail on the Web is a free service from America Online that allows AOL members to send and receive AOL e-mail directly from the Web at www.aol.com.
- What is the correct syntax for AOL e-mail addresses?
The "screenname" is the part of the address that appears before the @ symbol: screenname@aol.com.
Valid AOL e-mail addresses can not:
- Be shorter than 3 or longer than 16 characters.
- Begin with numbers.
- Contain punctuation of any kind (such as periods, underscores, or dashes).
- Can I request members' personal information from AOL?
AOL will not release confidential AOL Member information. AOL's policy regarding the release of personal identifying information is very clear: We do not release personal identifying information. You can read AOL's official privacy policy here.
- Is there a public resource where I can search for Internet e-mail addresses?
If you are searching for Internet e-mail addresses, you may want to try AOL NetFind at http://www.aol.com/netfind/aolwhitepages.adp. You can also try one of the various other public search engines available on the Internet.
- I don't seem to be getting e-mail someone else is sending me.
First, check your spam folder if you have one. (If you have AOL 6.0 or above you may access your spam folder by going to Keyword: Spam Folder or by visiting your mailbox on AOL 9.0 and above) If you find the mail is in your spam folder, just hit the "This Is Not Spam" button when you open it. If this has happened repeatedly with the same sender, try adding the sender's address to your address book.
If you find that you are having problems with mail being delivered to the spam folder often, check the settings on your account, which you can find at Keyword: Mail Controls.
If the sender is sending from an AOL address, please have them contact the appropriate branch of Member Services for help.
If the mail is not in your spam folder and the sender is not another AOL member, please contact the sender of the mail and have them visit our Troubleshooting page to start diagnosing the problem or contact us.
- What is the maximum e-mail message size that AOL Members can accept from the Internet?
The largest piece of e-mail that an AOL member can accept from or send to the Internet is 16 megabytes. This includes the message text, headers and the attachment combined. This size cannot be configured by the Member, or adjusted by the Postmaster.
- I got an e-mail with a MIME attachment. How can I decode it?
If you've received an attachment whose name ends in .mme, a MIME decoder will do the trick. If the sender did not use MIME compliant e-mail software, a MIME decoder will definitely be needed. You can find more information on this topic on AOL at Keyword: Mime.
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