Andalucia Natural TRADING CONDITIONS |
With a reservation the customer
accepts the following general trading conditions of Andalucia Natural:
Reservation A reservation
is made through the payment of a reservation fee to Andalucia Natural that is
deducted from the total price. The remainder is paid in Spain at the beginning
of the holiday and/or course directly to the house owner and/or to the course
organizer. Upon receipt of the reservation fee we immediately send you a
confirmation with detailed information about the booked house or course, remaining
amounts to pay and journey conditions. Payment
Payment can be by a transfer to our bank account or by credit card. Reservation
fees for holiday houses should reach us within 4-5 days, so that we can guarantee
a problem-free reservation. We recommend that you fax or e-mail paying-in slips/receipts
so that we can immediately place a firm booking with the owner or organizer for
you. Season times We follow the different
season times of the house owners and course organizers. More exact information
is available with the quotations. Times of arrival and
departure Apart of special agreements the time you may arrive at the
property is between 17.00 and 22.00 on the start day. However the owner will have
been advised of your approximate arrival time, which we will ask you for two weeks
before the beginning of your holidays. You will have to leave the property
before 11.00 on the day of your departure. Cancellation
Cancellations must take place in writing. If you cancel more than
42 days/6 weeks before the holiday begins there are no more further costs. With
a later cancellation the full price is to be paid. The reservation fee can only
be returned if a cancellation on the part of Andalucia Natural takes place.
In this case we offer alternative accommodation of an equal standard or refund
all payments. We highly recommend the conclusion of travel insurance.
Number of persons The number of persons may not
be over that indicated in the booking form. Should a higher number of persons,
than booked for stay at the holiday facility, the landlord have the right to cancel
the reservation or to demand payment for the extra guests? Pets
/ Deposits For clients who wish to take their pets on holiday with
them, prior arrangements must be made with us and the case has to be mentioned
in the booking form. A refundable deposit of 150, - € is to be paid to the
owner on arrival when you bring your pets with you. For some properties this deposit
is payable for every booking. In both cases this will be refunded on departure,
subject to reduction for breakages or damage. Responsibility
Andalucia Natural informs themselves in detail about standards and quality
of the offered accommodation. Nevertheless Andalucia Natural acts only as a mediator
and can take no responsibility for the actions of owners or organizers. We
recommend expressly the purchase of travel and liability insurance to all vacation
participants. The customer is responsible for the return of the accommodation
in a good and tidy condition. We ask that you treat the accommodation with care.
The customer has complete responsibility for any damage done to the property.
The use of the rented property, in particular the use of the swimming pools is
at your own risk. Standard in general, electricity, plumbing and water supplies
have different level than in northern Europe. Power cuts, water shortages and
traffic problems happen in Andalucia. Responsibility in that cases can not be
taken by Andalucia Natural ort the property owners. Equipment
of the property If it is not mentioned in the property description
all linen and bathroom towels are included. Pool/beach towels and tea towels
are not provided. Gas, water and electricity for normal general consumption
is included. The type of heating is mentioned in the description and where none
is mentioned, heating is not available. Usually heating costs especially
for fire wood are not included in the rental. Complaints
We hope that all our customers will be happy with their rental. But should
this not be the case please contact our office in Spain. This gives us the chance
to solve any problems during your stay. The lettings and reservations are made
by Andalucia Natural in the name of the respective owners and/or organizers. The
contract exists between the customer and the owner of the property and/or the
organizer of a course when a reservation is present. Andalucia Natural acts only
as a mediator for the owners and/or organizers. The contract enters into
force as soon as Andalucia Natural confirms the reservation. Area
of jurisdiction: Orgiva, Granada/Spain
|