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For the fastest possible solution to your problem, we recommend you first check out our on-line help files, printable manuals and Knowledge Base articles . If these don't solve your problem, then please contact us via the Technical Support form or Sales Enquiry form.
We will be glad to help you in any way we can. We provide technical support to both licensed and non-licensed customers, so even if you are just evaluating our product, we will certainly answer any question you may have. You can expect to receive a reply to your question within 24 to 48 hours.
We respond to Priority Support customer enquiries within 24 hours (Monday to Friday NZ time).
We respond to all other customer enquiries within 48 hours (Monday to Friday NZ time).
Please note that these figures refer to the maximum response time. In practice, most queries are handled within just a few hours.
We find that the fastest and most efficient way to handle support is via e-mail and therefore we do not currently offer phone support.
Online Help Files and Printable Manuals
Current versions:
Older versions:
Contact Forms:
Technical Support Form
| For all technical questions and bug reports
| Sales Enquiries Form
| For sales, purchasing and licensing questions
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Support
