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How to Contact Us


Overseas Citizens Services |  Office of Children's Issues | Visa Services | Passport Services | Public Affairs

OVERSEAS CITIZENS SERVICES: Call 1-888-407-4747 (from overseas: 202-501-4444) for answers related to questions concerning the:

  • Death of an American citizen abroad
  • Arrest/detention of an American citizen abroad
  • Robbery of an American citizen abroad
  • American citizens missing abroad
  • Crisis abroad involving American citizens
  • After-hours number for an emergency involving an American citizen abroad

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OFFICE OF CHILDREN'S ISSUES:
Call 1-888-407-4747 (from overseas: 202 501-4444) for answers related to questions concerning:

  • International parental child abduction
  • Intercountry adoption
  • Recorded information on custody and adoptions
  • Denial of passports to minors in certain circumstances such as abductions

For general children's issues questions concerning international parental child abduction or general intercountry adoption questions, you may e-mail AskCI@state.gov.

For questions that deal with the implementation of the Hague Adoption Convention, you may e-mail AdoptionUSCA@state.gov.

To sign up for the list serv for updates on U.S. preparations for ratification of the Hague Adoption Convention, please send a request and your e-mail address to AdoptionUSCA@state.gov.

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VISA SERVICES
For information related to inquiries about visa cases and the application process, call 202-663-1225. For information about immigrant visa cut-off dates, call 202-663-1541. For inquiries about J waiver status, fax 202-663-3899 or use the J Waiver Status Check website. For immigrant visa inquiries, call the National Visa Center at 603-334-0700 or email NVCINQUIRY@state.gov. The Visa Office's e-mail box for quick, general information is: mailto:usvisa@state.gov To reach the Kentucky Consular Center, call 606-526-7500.

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PASSPORT SERVICES
For information about the passport application process, the status of a passport application, or an emergency passport, visit The National Passport Information Center (NPIC) phone number: 1-877-487-2778.

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PUBLIC AFFAIRS
The Office of Policy and Public Affairs coordinates the development of policy and planning documents for the Bureau of Consular Affairs and works with the Department''s Bureau of Legislative Affairs on congressional relations and legislative issues. The Office of Policy and Public Affairs functions as the Consular Affairs press office and carries out media relations, outreach, and public information activities. This office is also the point of contact for Consular Notification and Access for arrested foreign nationals.

The Office of Policy and Public Affairs can be reached by telephone at 202-647-1488.  This office manages the Bureau’s policy and public affairs activities but does not have information for the public on visas, passports, or other travel issues. 

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