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View the Flash Demo » |
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Deliver live help to visitors when they need it the most
Our awarding-winning live chat service has a proven track
record in helping companies increase sales and improve customer service.
- Close sales with visitors who hesitate on product pages or in the shopping cart by inviting them to chat with a product specialist
- Increase order values by cross-selling
or upselling complementary products or accessories
- Improve first contact resolution through hands-on assistance from a support representative
Exit surveys show that visitors who chat are happier and more profitable than those who rely on self-service:
| Metric | Results |
| Shopping Cart Conversion Rates | 18-20% increase in conversion rate |
| Customer Satisfaction Rating |
90% are very satisfied with interaction |
| Opt-in Email Rate | 25% of chatters opt in to receive future communications |
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For Online Sales
For Technical Support
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FOR ONLINE SALES
Increase Sales and Brand Loyalty
- Answer product questions while visitors are still online
- Suggest complementary products or corresponding accessories
- Offer incentives-such as free shipping-to visitors who are sitting on the fence
Benefits
Increase sales. Visitors who chat purchase at much higher
rates than those who don't. Providing immediate answers to product questions
eliminates barriers to purchasing.
Shorten the sales cycle. Retailers who probe visitors about
their needs online are able to push relevant product information and answer
questions immediately.
Increase customer loyalty. Build customer confidence and
trust by showing them that a live agent is just a click away.
Top Features
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FOR TECHNICAL SUPPORT
Provide Real-Time Customer Support and Keep Customers Loyal
- Supply assistance from a real person
- Offer immediate answers to urgent questions
- Deliver consistent and reliable information
Benefits
Increased staff efficiency. Canned answers provide quick responses
of standard messages, and make it possible for agents to chat with multiple
visitors at the same time.
Increase your customer satisfaction and loyalty.
Customers experience shorter waiting time and get immediate
answers to their questions.
Decrease your phone bill. Your communication costs will decrease, especially if you
are using an 800 number.
Top Features |
All features are available for use in both sales and service implementations.
This is just a partial listing of live chat features. For a complete list, click here.
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