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“With LiveCall, our customers can reach our trained customer service staff with a single click. Our customers are really impressed by how quickly their phone rings and pleasantly surprised that our agents can actually guide them through the collections on our website and help them complete online checkout forms.” — Mike Geneles, CIO, EuropeModa.com “As a Google Professional Services firm, being accessible to our clients across multiple communication channels is imperative. With LiveCall, we can share our marketing and technology expertise using this convenient click-to-talk service. It gives us full visibility into our customers' online sessions while we're on the phone with them, which is key. They no longer have to explain the web pages they're on and what they're seeing. We use LiveCall to deliver the high level of service that our customers have come to expect of us.” — Dave Winslow, |
Connect to your customers before you lose themLiveCall® lets your customers connect to you at their most critical moments. Whether they have product questions or need customer service, LiveCall puts an immediate – and appropriate – representative on the phone to them. Click-to-talk With LiveCall, visitors click on a click-to-talk button on your site and enter the phone number where they want to be reached. Based on where they are on your site, LivePerson routes visitors to the appropriate department within your company. For instance, visitors on a “My Account” page can go to customer service, while those on product pages to inside sales or product specialists. You decide based on your business. Provide immediate — and relevant — assistance The moment your agent accepts the LiveCall request, a call is automatically placed to the visitor. What’s more, LiveCall sends complete information about your visitors to your agent — what page they’re on, how they arrived at your site, any searches they may have performed or applications they may have started. That means your agents know a great deal about your visitors right from the start and can begin providing immediate — and relevant — assistance. Seamless transfer from web to voice Because LiveCall is fully integrated with LivePerson chat and e-mail, escalation between the channels is completely seamless. All history, transcripts, account data and other relevant information are passed to the agent who is talking to the customer, sparing your visitor the need to start explaining his or her situation from the beginning. Track sales and lead conversions LiveCall can help you determine how well your marketing programs are paying off. Its real-time viewing features let you pinpoint which search engines drive traffic to your site. To identify the ad words that bring qualified visitors to your site, view keywords, pages landed on and pages they exited your site from to understand each word’s “chain of search.” Learn how to blend the power of your website with voice to deliver the ultimate interactive experience. » Explore the benefits of LiveCall today! |
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