Ski insurance Complaint Procedures
We aim to give all our customers a first class service
and we are committed to following the standards of
the Financial Service Authority.
If you are not happy with our service, please write
to;
The Customer Services Manager,
Essential Travel Limited
Princess Caroline House
1 High Street
Southend
Essex
SS1 1JE
If this does not resolve your problem, please write
to;
If this does not resolve your problem,
please write to, you can ask the Financial Ombudsman
Service (FOS) to review your case. Please contact;
FOS,
South Quay Plaza 2,
183 Marsh Wall,
London
E14 9SR
The FOS can deal with most complaints about your
insurance policy. Referral to the FOS will not affect
you’re your legal rights to take action against
us.
