We aim to give all our customers a first class service and we are committed to following the standards of the Financial Service Authority.

If you are not happy with our service, please write to;

The Customer Services Manager,
Essential Travel Limited
Princess Caroline House
1 High Street
Southend
Essex
SS1 1JE

If this does not resolve your problem, please write to;

If this does not resolve your problem, please write to, you can ask the Financial Ombudsman Service (FOS) to review your case. Please contact;

FOS,
South Quay Plaza 2,
183 Marsh Wall,
London
E14 9SR

The FOS can deal with most complaints about your insurance policy. Referral to the FOS will not affect you’re your legal rights to take action against us.