Flat rates above are for the Continental US
States only. If you are in Canada, Alaska, Puerto Rico, Hawaii, any US Virgin
Islands, or anywhere else in the world, please email CustomerSupport@KerryScentedCandles.com
for a shipping quote.
Delivery policy
We will make every effort to
fill orders and ensure safe arrival as quickly as possible. Orders are
processed within 2 business days, if not sooner. Most of the candles are made
freshly when ordered so please allow time for them to be made and to cure. We
use UPS, DHL and USPS to deliver all of our packages. Your order will be
delivered in 2 to 5 business days from time of shipping, depending on
geographical delivery location. Please allow extra time for delivery during
holidays. If there is an unusual delay in filling an order, we will notify you
by e-mail. Delays caused by circumstances beyond our control (i.e. UPS errors,
inclement weather) will not warrant a refund of shipping charges. Orders
received on weekends and holidays will be processed on the next business day.
Refund Policy
Please
do choose carefully!! Due to the nature of our products, items are sold as
final sale. We do not
refund. All orders are
carefully packaged to minimize possible damage and breakage. We do not take
responsibility for goods damaged in transit once they leave our warehouse,
however we may refund a portion of your order in such cases. If your order has
been damaged or destroyed due to improper handling whilst in transit, you
should fill out a damage report with the delivery agent. You may be eligible
for full compensation from the delivery agent.
You must have ALL
original packaging.
Please
note: Shippers will not honor a damage complaint made a week later!
Privacy Statement
For each visitor to our
Web page, our Web server automatically recognizes no information regarding the
domain or e-mail address. We collect the e-mail address of those who
communicate with us via e-mail, aggregate information on what pages consumers
access or visit, user specific information on what pages consumers access or
visit and information volunteered by the consumer, such as survey information
and/or site registrations. The information we collect is used for internal
review and is then discarded, used to improve the content of our Web page,
used to customize the content and/or layout of our page for individual
consumer and used by us to contact consumers for marketing purposes. If you do
not wish to receive e-mail from us in the future, please let us know by
sending an e-mail, calling or writing, and telling us that you do not want to
receive e-mail from our company.
Terms of Use Statement
You
understand and agree that the owners of this site shall not be liable for any
direct, indirect, incidental, consequential or exemplary damages, including
but not limited to, damages for loss of profits, data or other intangible
losses (even if the owners of this site have been advised of the possibility
of such damages), resulting from the use or the inability to use the
product(s) and or service(s) or any misuse of the product(s) and or service(s)
in a manner not in accordance with their intended use.
If you have any questions please email CustomerSupport@KerryScentedCandles.com
