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domain name registration services, Australia domain name, New Zealand domain names

Frequently Asked Questions
 

Please click on a category below to view the questions and answers on that topic.

Domain Registration

What's included with my Domain Name?
Is there any ongoing Hidden Fees?
How do I register a Domain Name?
How many domains can I register?
What if the name I want isn't available?
Who owns my domain name?
Can I register a brand name?
How long does my domain name take to register?
I don't have a web site, can I still register a domain?
What is a domain name?
How many characters can my domain name have?
My domain name still appears to be available?
Who can register .com.au domain names?
Who can register .co.nz domain name?
What characters can be used in domain names?

Domain Transfers

How do I transfer my domain name?
How long does a transfer take?
Where may I obtain my registry key?
Where may I obtain my UDAI key?
How to obtain your .au domain key?
How to change the owner of my domain?

Domain Renewals
My domain is in redemption, how to renew?
How do I renew my domain name?


Domain Manager

How do I manage my domain name?
How do I change the contact details?
How do I change my DNS information?
 How do I change ownership details?
How do I connect my domain to my web site?
I've lost my password - what do I do?
 My name servers won't update?
 
Aust Direct
What is Aust Direct?
How Do I setup my Aust Direct Upgrade?
All setup but it still doesn't work?
I've Paid For Aust Direct, however I can't login?
How do I collect all email address @mydomain?
I can't login to my Aust Direct account?
How do I renew my Aust Direct?

Security & Privacy

Is this a secure web site?
Is all my information on this web site private?
What service agreement am I bound to?

Glossary
Various terms used within the web site.
 
Web Hosting

Do I need web hosting?
How and where do I get web hosting?
Can my ISP host my webpage?
 How do I renew my web hosting?

Email Hosting

Do I need email hosting?
 How do I check my email?
Do you provide spam filtering?
View Hosting Help Guide

SSL Secure Certificates

General FAQ's
Technical Installation FAQ's
SSL Application Stages

Web Site Builder
How do I publish my web site?
What happens after my 30 Day Trial?
Can I have extra pages?

Certified Resellers

How do I become a reseller?
Can I see a demo reseller account?
How do I integrat this system into our website?
How do I customize my reseller system?
How do I change my Header and Footer?
How do customers register / transfer / manage?
Register a domain with cheque or money order
Why aren't all my domains showing up?
Where do I manage domains as a reseller?
What does the * mean next to the order?
How do I use the ‘New Order’ section?
Where do I register a domain?
Adding/Deleting domain extensions
My SSL padlock doesn't show when ordering?

Affiliate Program
How do I become an affiliate?
When do I get paid my commission?
How do I check our affiliate commission balance?
How to register, and/or transfer domains?
What are my commissions as an Affiliate?

Billing, Payments & Ordering
How long before I have to pay my Invoice?
Will I be charged if my domain gets rejected?
Can I pay by cheque or direct deposit?
Can I order a domain name by post?
Can I order a domain name by fax?
What credit cards do u accept?
 
 

 


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