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NLA Service Charter Online Questionnaire

 

Background Information
* Mandatory information
1. How many times have you visited the National Library in person in the last 6 months ?
None    1 or 2       3 to 10       11 to 20       21 to 50       Over 50   *

2. How many times have you visited the National Library's web site in the last 6 months ?
None     1 to 5      6 to 20      21 to 100     Over 100   *

3. Indicate your main reason(s) for visiting the National Library or accessing the Library web site *
to do research to access interlending services to attend an event (e.g talk, lecture, film)      
to do school work to see an exhibition (in person or online) to use the Library's facilities (e.g. bookshop, cafe)
to access research, information services    to find out about the National Library in general   other - please specify below 
 

Services
 
4. Indicate the service or services to which your comments apply and how well we performed
Opening Hours Good   Average   Poor  
Information Enquiry (letters, online, telephone or fax Good   Average   Poor  
Book delivery service to reading rooms Good   Average   Poor  
Access to NLA collections through interlibrary loan or Copies Direct Good   Average   Poor  
Library web site services Good   Average   Poor  
Exhibitions, publications, public events Good   Average   Poor  
Other (please specify below) Good   Average   Poor  
 

5. Have your needs been met in relation to your service request ?
yes   no   *
Comment

6. Please provide suggestions on how me can improve our service ?

Charter
 
7. Have we met our service standards as expressed in this charter?
yes   no   *
If not please provide details

8. Any other comments on this charter ?

Given Name
Family Name
Organisation
Phone number
Fax number
Postal Address Line 1
Postal Address Line 2
Suburb/Town
PostCode
State

 

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