The Wayback Machine - https://web.archive.org/all/20070905000544/http://www.nla.gov.au/charter/form.html

NLA Service Charter Online Questionnaire

Background Information

* Mandatory information

1. How many times have you visited the National Library in person in the last 6 months ?

None 1 or 2 3 to 10 11 to 20 21 to 50 Over 50 *

2. How many times have you visited the National Library's web site in the last 6 months ?

None 1 to 5 6 to 20 21 to 100 Over 100 *

3. Indicate your main reason(s) for visiting the National Library or accessing the Library web site *

to do research	to access interlending services	to attend an event (e.g talk, lecture, film)
to do school work	to see an exhibition (in person or online)	to use the Library's facilities (e.g. bookshop, cafe)
to access research, information services	to find out about the National Library in general	other - please specify below

Services

4. Indicate the service or services to which your comments apply and how well we performed

Opening Hours

Good Average Poor

Information Enquiry (letters, online, telephone or fax

Good Average Poor

Book delivery service to reading rooms

Good Average Poor

Access to NLA collections through interlibrary loan or Copies Direct

Good Average Poor

Library web site services

Good Average Poor

Exhibitions, publications, public events

Good Average Poor

Other (please specify below)

Good Average Poor

5. Have your needs been met in relation to your service request ?

yes no *

Comment

6. Please provide suggestions on how me can improve our service ?

Charter

7. Have we met our service standards as expressed in this charter?

yes no *

If not please provide details

8. Any other comments on this charter ?

Given Name

Family Name

Organisation

Phone number

Fax number

Postal Address Line 1

Postal Address Line 2

Suburb/Town

PostCode

State

| | | | | | |