PLNC 808NetFone 911 Emergency Dialing
a. PLEASE READ THE INFORMATION BELOW ABOUT 911 DIALING CAREFULLY. BY USING AND PAYING FOR THE SERVICES, YOU ACKNOWLEDGE AND
AGREE TO ALL OF THE INFORMATION BELOW REGARDING THE LIMITATIONS OF PLNC 808NetFone 911 EMERGENCY DIALING SERVICE, AND
THE
DISTINCTIONS BETWEEN SUCH SERVICE AND TRADITIONAL 911 OR e911 CALLS.
YOU WILL NOT BE ABLE TO PLACE TRADITIONAL 911 OR e911 CALLS FROM TELEPHONES
CONNECTED TO THE TELEPHONE ADAPTER PROVIDED FOR THIS SERVICE. YOU ACKNOWLEDGE
THAT WE HAVE TOLD YOU THAT THE SERVICE DOES NOT SUPPORT TRADITIONAL 911
OR e911. YOU AGREE TO ADVISE ALL INDIVIDUALS OF THIS LIMITATION WHO MAY
HAVE OCCASION TO PLACE CALLS OVER THIS SERVICE FROM THE LOCATION AT WHICH
YOU HAVE INSTALLED IT.
YOU ACKNOWLEDGE AND UNDERSTAND THAT PLNC 808NetFone DOES OFFER A LIMITED
911-TYPE SERVICE BUT YOU ACKNOWLEDGE AND UNDERSTAND THAT SUCH 911-TYPE
DIALING DIFFERS IN IMPORTANT RESPECTS FROM TRADITIONAL 911 SERVICE, AS
DESCRIBED HEREIN.
PLNC 808NetFone 911 EMERGENCY DIALING IS ONLY AVAILABLE ON PLNC 808NetFone
CERTIFIED DEVICES OR EQUIPMENT.
b. 911-TYPE DIALING CAPABILITIES WITH PLNC 808NetFone WHEN YOU DIAL 911 ON YOUR
PHONE UTILIZING PLNC 808NetFone, YOUR CALL MAY BE ROUTED TO A
DIFFERENT DISPATCHER THAN THAT USED FOR TRADITIONAL 911 DIALING. THE
DISPATCHER WILL BE LOCATED AT EITHER A PUBLIC SAFETY ANSWERING POINT(PSAP)
OR OTHER LOCAL OR REGIONAL EMERGENCY SERVICE CENTER DESIGNATED FOR WIRELESS
SERVICES FOR THE ADDRESS YOU LISTED AT THE TIME YOU REGISTERED FOR THE
SERVICE OR OTHER BACK-UP EMERGENCY ANSWERING SERVICES. IN ADDITION, PLNC
808NetFone 911 SERVICE HAS FEWER CAPABILITIES THAN TRADITIONAL 911 SERVICE
AS FOLLOWS:
PLNC 808NetFone 911 SERVICE WILL NOT FUNCTION IF YOUR ATA FAILS OR IS
NOT CONFIGURED CORRECTLY OR IF YOUR PLNC 808NetFone IS NOT FUNCTIONING
FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, IN THE EVENT OF A POWER
OUTAGE, BROADBAND SERVICE OUTAGE, OR SUSPENSION OR DISCONNECTION OF YOUR
SERVICE BECAUSE OF BILLING ISSUES. IF THERE IS A POWER OUTAGE, YOU MAY
BE REQUIRED TO RESET OR RECONFIGURE THE PLNC EQUIPMENT PRIOR TO BEING
ABLE TO USE YOUR PLNC 808NetFone, INCLUDING FOR 911 PURPOSES.
THE PSAP OR LOCAL EMERGENCY SERVICE DISPATCHER RECEIVING PLNC 808NetFone
911 EMERGENCY SERVICE CALLS MAY NOT BE ABLE TO CAPTURE AND/OR RETAIN
AUTOMATIC NUMBER OF LOCATION INFORMATION. THIS MEANS THAT THE DISPATCHER
MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO
IS MAKING THE 911 CALL. THEREFORE, IF YOU DIAL 911 USING PLNC 808NetFone,
YOU MUST IMMEDIATELY TELL THE DISPATCHER YOUR LOCATION (OR THE LOCATION
OF THE EMERGENCY, IF DIFFERENT). YOU MUST ALSO TAKE CARE TO NOT DISCONNECT
THE LINE, AS THE DISPATCHER MAY NOT HAVE A PHONE NUMBER TO USE TO CALL
YOU BACK. IF YOU ARE UNABLE TO SPEAK AND DESCRIBE YOUR LOCATION, THE
EMERGENCY DISPATCHER MAY NOT BE ABLE TO LOCATE YOU.
FOR TECHNICAL REASONS ASSOCIATED WITH THE POSSIBILITY OF NETWORK CONGESTION,
WITH PLNC 808NetFone THERE IS A GREATER POSSIBILITY THAT YOUR 911 CALL
WILL PRODUCE A BUSY SIGNAL OR WILL EXPERIENCE UNEXPECTED ANSWERING WAIT
TIMES AND/OR TAKE LONGER TO ANSWER, AS COMPARED TO TRADITIONAL 911 CALLS.
IF YOU DO NOT CORRECTLY IDENTIFY THE ACTUAL LOCATION WHERE YOUR PLNC EQUIPMENT
WILL BE LOCATED AT THE TIME YOU REGISTER FOR PLNC 808NetFone, 911 COMMUNICATIONS
MAY BE MISDIRECTED TO AN INCORRECT LOCAL EMERGENCY SERVICE PROVIDER.
911 DIALING WILL NOT FUNCTION CORRECTLY IF YOU MOVE YOUR PLNC EQUIPMENT
TO A LOCATION OTHER THAN THAT PROVIDED WHEN YOU REGISTERED FOR PLNC 808NetFone.
IN SUCH EVENT, IN ORDER TO HAVE 911 CALLING ROUTED CORRECTLY, YOU MUST
UPDATE YOUR SERVICE ADDRESS IN ACCORDANCE WITH THE INSTRUCTIONS ON THE
PLNC 808NetFone WEBSITE.
YOU ACKNOWLEDGE AND UNDERSTAND THAT PLNC WILL NOT BE LIABLE FOR ANY SERVICE
OUTAGE AND/OR INABILITY TO DIAL 911 USING YOUR SERVICE OR TO ACCESS EMERGENCY
SERVICE PERSONNEL DUE TO THE 911 DIALING CHARACTERISTICS AND LIMITATIONS
SET FORTH IN THIS DOCUMENT. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD
HARMLESS PLNC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS
AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION
WITH THE SERVICE, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES,
COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEY
FEES) BY, OR ON BEHALF OF, YOU OR ANY THIRD PARTY OR USER OF THE SERVICE
RELATING TO THE FAILURE OR OUTAGE OF THE SERVICE, INCLUDING THOSE RELATED
TO 911 DIALING.
YOU ACKNOWLEDGE THAT PLNC DOES NOT OFFER PRIMARY LINE OR LIFELINE SERVICES,
AND THAT PLNC STRONGLY RECOMMENDS THAT YOU ALWAYS HAVE AN ALTERNATIVE
MEANS OF ACCESSING TRADITIONAL 911 SERVICES.
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