Provided you are using the correct user id and password it is most likely that you are not accepting cookies (a browser setting). e-see uses cookies and in particular "session cookies" to manage the users secure SSL session.

Note: if a "logon failed" message appears it is likely that an incorrect user id or password has been used.

To do this you need to change your browser configuration or settings to allow cookies.

Click here for instructions on how to configure your browser for cookies >

11 June 2004

"The identity cert uses an unknown signature algorithm"

or " ...certificate has expired"

This is a problem related to the expiration of  security certificates in the users browser (not the e-see site). This only affects versions 4.01 and 4.5 of Internet Explorer for the Mac( a bug), and  Netscape versions 4.05 or earlier. It is related to the expiry dates of the  CA Certificates installed in browsers. e-seeŽ uses Verisign as its Certificate provider for SSL security.

http://www.microsoft.com/MAC/download/EN/ie401info.asp
for help with Internet Explorer 4.01 for the Mac and for upgrades to version 5 for the Mac.

If you don't want to update your browser simply choose continue to click past the root CA certificate expiration dialogue box

Please note although the Certificate may be expired the SSL security should remain unaffected.

If still having problems please talk to your browser vendor for help or call e-seeŽ Firstcall™help on 0800-266 839 (NZ)

6 September 2000

1. Double click My Computer
2. On the view menu, click Options or Folder Options.
3. Click the File Types tab, and then click New Type.
4. In the Description of Type box, type "Postscript" (without the quotation marks).
5. In the Associated Extension box, type "ps, .eps" (without the quotation marks).
   NOTE: If you do not type a space between "ps," and ".eps," when you download files with the .eps extension or the .ps extension, the files are saved with a ".ps,.eps" extension.
   
6. In the Content Type (MIME) box, type "application/postscript" (without the quotation marks).
7. In the Default Extension For Content Type box, click ".ps, .eps," click OK, and then click OK again.
8. Empty your Temporary Internet Files folder. To do so, follow these steps:
   
   Internet Explorer 5.0 and 5.5:
    
   1. In Internet Explorer, click Internet Options on the Tools menu.
   2.   Under Temporary Internet Files, click Delete Files.
   3. Click OK, and then click OK again.
   
   Internet Explorer 4.0 and 4.01:
    
   1. In Internet Explorer, click Internet Options on the View menu.
   2. Under Temporary Internet Files, click Delete Files.
   3. Click OK, and then click OK again.

   24 April 2001

   ---

Details
The JPEG image has a resolution other than 72 ppi (pixels per inch).

The JPEG opens or places at the expected dimensions in Illustrator 7.0 for Mac OS or other applications (e.g., Adobe Photoshop, Adobe PageMaker).

Solution 2
Save the JPEG image in another format (e.g., EPS, TIFF) before opening or placing it in Illustrator.

Solution 3
Use the Scale tool or Transform palette to resize the JPEG image after you've opened or placed it in Illustrator.

Note: When you change the dimensions of a bitmap image in Illustrator, you also change the resolution of the image. For example, a 72 x 72 ppi, 4 x 4 inch image, when scaled by 50%, displays at 144 x 144 ppi, 2 x 2 inches.

Additional Information

When you open or place a JPEG image, Illustrator 7.0.1 for Mac OS or Illustrator 7.0.x for Windows displays the resolution of the JPEG image to 72 ppi, regardless of its original resolution. If the JPEG image was saved at a resolution other than 72 ppi, Illustrator 7.0.x distributes its pixels at 72 ppi, causing its dimensions to change. For example, a 144 x 144 pixel, 1 x 1 inch JPEG image, when opened or placed in Illustrator 7.0.x, displays at 72 x 72 pixels and 2 x 2 inches.

Illustrator 7.0.x does not add pixels or remove pixels from an opened or placed JPEG image.

The problem here is probably the file type settings in your windows system which is causing the browser to open the font file by default (with a windows application called Fontview)

You can then install the font through
Settings|Control Panel|Fonts|File|Install New Font

Note: FreeHand maintains the correct image dimension when a TIFF is imported. A JPEG imported into xRes or Adobe Photoshop keeps the correct image dimensions, but the same JPEG into FreeHand is not the correct size.

The image resizing is sometimes difficult to understand. This is due to the difference between screen pixels and the resolution of the JPEG or TIFF. The screen pixels are always displayed at 72 pixels (dots) per inch. The resolution of the image can vary such as 300 dpi (dots per inch).

5. Repeat for the height. Remember to press enter for the changes to take effect.

3. Open the Inspector panel and select the object tab (the letter i within a circle.)

The object inspector indicates the JPEG is RGB TIFF. FreeHand has converted the JPEG to an embedded RGB TIFF. See the FreeHand User Manual on results of importing.

6. Change the numbers in the width and height fields in the object inspector to the numbers from the calculations. (Remember to press the Enter key for the changes to take effect.)

The values from the calculation may not be exactly the same as the original but the difference will not be noticeable.

Note: This rule will also apply to bitmap formats such as GIF, BMP, or PNG. These file formats typically do not contain specific header information about the image size and dpi.

OR visit Macromedia's Freehand Support Centre at http://www.macromedia.com/support/freehand/

Solution
On the Macintosh, select the QuarkXPress EPS from the format pop-up menu in the Export Document window. This generates both a PICT and a TIFF Preview.

Note: This export can be used from Macintosh FreeHand to Windows QuarkXPress or PageMaker. It is suitable for printing to a PostScript printer.

OR visit Macromedia's Freehand Support Centre at http://www.macromedia.com/support/freehand/

OR

A user is asked for a Network Password when viewing a brand category or image.

This permissions problem occasionally occurs when new brand or brand assets are loaded through the e-see administration application, particularly if the files have been processed on a Mac and then copied by FTP to the server.

Another symptom of this problem is that certain brand categories or asset thumbnails do not appear correctly in the e-see system and/or when you enter a brand category the browser will ask you to "Enter a Network Password". This is incorrect.

Solution
(for System Administrators Only) User should contact the helpdesk if you notice this issue.

Logon onto the server, locate the brands directory and the problem brands or brand asset folders. You can do this by searching for a brand or asset that you suspect (often the more recent additions) on the live system. When you find one you will either see no thumbnails or will be asked to "Enter a Network password". This is incorrect and a sign that there is a permissions problem on that brand or asset folder.

Once you have found the problem folder.

• Right click on the folder icon, select Properties from the menu
• Click the Security Tab
• Uncheck (untick) "Allow inheritable permissions from parent to propagate to this object"- Then click "Remove" when the security dialogue box appears.
• Re-check (tick) "Allow inheritable permissions from parent to propagate to this object"- Then click "Apply"
• Click "OK"
• Close the folder

You should now check the brand or brand asset again in the live e-see system. Provided all OK, then re-rum the admin report.

:DV November 2002