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SmarterTools is an information technology (IT) management software company that
builds applications to simplify and automate the day-to-day operation of business.
With a diverse product line, SmarterTools has targeted various small businesses,
web hosts and internet service providers and has grown its install base with customers
in over 100 countries. SmarterTools was founded in 2003 and is headquartered in
Phoenix, Arizona.
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 Software Developer / Programmer Analyst
Job Description
If you are the successful candidate for the Programmer Analyst position, you will design, code, test, debug,
and document features across all SmarterTools software product lines in a truly collaborative environment.
You will have the opportunity to work with a team and individually to identify product development goals and
review development progress. As a team member you will contribute to our company goal: building the best
software in our marketplace. You will participate in preparing specifications and user requirements.
Skills / Requirements
The ideal candidate should posses the following:
- Strong analytical skills and meticulous attention to detail
- Strong knowledge of Visual Studio, C++, Web/Windows application/service development
- Knowledge of C# is beneficial
- Strong knowledge of object-oriented principles
- Some knowledge of Javascript, XML, SQL and DNS a plus
- Strong knowledge of the Windows OS (Windows 2003 Server, IIS6, XP Professional)
- Must be an individual who prefers working in a team environment and who can demonstrate excellent team working attributes
- Must be able to work collaboratively and to develop effective working relationships within the organization
- Must have a flexible approach and enjoy working in a rapidly changing a growing organization
- The successful candidate must currently possess the eligibility to work in the United States
- A background check will be required
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Technical Support, Front Line
Job Description
Great Technical Support and Customer Service are important methods we use to deliver value to our Customers
and Partners. If you are the successful candidate for the Technical Support position, you will provide technical
solutions for the SmarterTools software product line via phone and email in a courteous, efficient, and
professional manner. You should have some help desk experience and have excellent work ethic and attitude.
You will have the opportunity to work independently on individual tasks and as a team member to contribute to our
company goal: building the best software in our marketplace.
Skills / Requirements
The ideal candidate should posses the following:
- Prior technical phone and email support experience
- Strong Windows 2000/2003 server administration knowledge
- Knowledge of IIS, DNS, and MS-SQL is preferred
- Knowledge of mail servers and related communication protocols is a plus
- Experience in Network Architectures would be beneficial
- Exceptional work ethics, punctuality, and reliability
- Work shift flexibility a plus
- Excellent communication, interpersonal, and written skills
- Must possess excellent customer service and problem solving skills
- The successful candidate must currently possess the eligibility to work in the United States
- A background check will be required
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Every employee of Smartertools Inc. qualifies for our benefits package after their first
90 days of employment. We strive to give our employees the best which is why we trust in Principal
and Humana for our healthcare and dental coverage. Below is a quick breakdown of our benefits package.
- Health, Dental and Life insurance
- Generous 401(k) with employer matching
- Paid Time Off (PTO)
- Paid Company Observed Holidays
- Casual dress code
- A relaxed, fun work environment
For more information about Principal, please visit www.principal.com
For more information about Humana, please visit www.humana.com
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Interested candidates should contact:
Human Resources
jobs@smartertools.com
Phone: 623.434.8050
Facsimile: 623.780.5746
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