BoatTube.com Policies and Procedures:
At BoatTube.com customer satisfaction is our #1 goal! That is why we offer you a 30-day money back guarantee on most new non-opened items.
For most products offered through BoatTube.com, we will gladly exchange or refund the purchase price within 30 days from the date of purchase, excluding shipping and handling costs. If you were provided with free shipping and handling, we will need to deduct our actual cost of shipping and handling from your refund or in store credit. However, should you have to return something because of a mis-shipment on our part, all shipping costs are on us, of course.
Unfortunately, we cannot accept refunds for products that have been assembled, inflated, used or modified. Additionally, certain products such as the Wego Kite Tube, Sevylor Manta Ray, and all Aqua Sports brand products cannot be returned. In the event that you receive a defective kite tube or Aqua Sports product, you must handle the claim directly through the manufacturer. If you have any questions about returning a product, other than the items listed above which are ineligible for a return, please email us at returns@boattube.com.
Damaged Orders:
Our products are well-packaged to avoid damage during shipping. However, sometimes damage does occur. If an item looks damaged, or has missing parts, please notify us right away at support@boattube.com.
Freight Shipments:
Large items such as some Aqua Sports brand trampolines must be shipped by freight. If you receive a freight shipment, please inspect the packaging carefully. Even if the package appears only slightly damaged, write Package Damaged on the paperwork when you sign for the delivery. This is for your protection in the event of damage and is very important.
If the package looks significantly damaged, you should refuse delivery. The damaged package will then be returned to us and we will send you a new one. If you do refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package, please notify us right away. Freight claims must be filed within 48 hours of delivery. All returned products must be in the original packaging.
Return Instructions:
Please email returns@boattube.com and include your name, address, original order number, date the item was received by you, the nature of the return, and what product(s) you wish to return. Please note: Our telephone call center is for order placement only and will not be able to help you process a return. All return requests must be submitted via e-mail to our returns department for evaluation. Once you have submitted your return request, our returns department will respond within 24-48 hours excluding weekends and holidays with instructions on how to proceed with your return.
All returned products must be brand new, NEVER USED and in original condition and packaging.
Please Note: unless the return or exchange is due to a shipping error on our part, we cannot refund shipping and handling charges and we must charge a 10% restocking fee.
Product Recalls or Defective Products
JBeez, Incorporated is committed to safety and we encourage you to visit www.recalls.gov
the web site of the government regulatory agencies responsible for product recalls.
Visitors can find additional safety information and sign up for product recall e-mail alerts.
The best way to make sure you receive notification of a product defect or recall is by returning the "product registration" card that came with your product. Manufacturers will mail safety notifications and recall notices for a product to the addresses filled out on these cards. If you do not register your products, you should pay close attention to recall announcements on television and radio news reports. You can also check out news on product safety websites or look for safety notification and recall information on the CPSC website at www.cpsc.gov or call its hotline at 1-800-638-2772.
JBeez, Incorporated and its affiliates including BoatTube.com are not responsible for refunds, replacements or repairs of recalled or defective merchandise. All refunds, replacements or repairs must be handled directly through the product manufacturer. If you have purchased an item that has been recalled, please contact the manufacturer directly or visit www.cpsc.gov for the recall bulletin which contains specific instructions on where to return your product.
Watersports Responsibility Code
JBeez Incorporated and its affiliates support the Water Sports Industry Association in stressing the following set of responsibilities for all watersports enthusiasts.
WATERSPORTS RESPONSIBILITY CODE
Be aware that there are elements of risk in boating, skiing, and riding that common sense and personal awareness can help reduce. Know your ability level and stay within it.
To increase your enjoyment of the sport follow the “Watersports Responsibility Code”.
It is your responsibility to:
• Familiarize yourself with all applicable laws, the risks inherent in the sport, and the proper use of equipment.
• Know the waterways where you will be skiing or riding. Do not ski or ride in shallow water, near shore, docks, pilings, swimmers, or other watercraft.
• Always have a person other than the boat driver as an observer and agree on hand signals before starting.
• Always wear a U.S. Coast Guard type III (PFD) vest.
• Read your owner’s manual and inspect your equipment prior to use.
• Ski or ride within your limits. Always ski or ride in control and at speeds appropriate for your ability.
• Always turn ignition off when anyone is near watercraft power drive unit.
• Avoid CO poisoning! Never drag within 20 feet behind a moving watercraft.
• Not operate watercraft, ski or ride under the influence of alcohol or drugs.
Water Sports Industry Association
Release of Liability Agreement
1) Purchaser agrees and understands that watersports activities can be HAZARDOUS. Purchaser recognizes that injuries are a common and ordinary occurrence of watersports and related activities. Purchaser hereby agrees to freely and EXPRESSLY ASSUME AND ACCEPT ANY AND ALL RISKS OF INJURY OR DEATH while participating in watersports and related activities.
2) I agree not to use any equipment unless I understand how to use it. I agree to inspect the equipment before use and not to use the equipment if any parts are worn or damaged. I agree to abide by the manufacturers recommendations on the product(s) use and operation.
3) To the fullest extent allowed by law, Purchaser AGREES TO RELEASE, INDEMNIFY AND DEFEND the dealer, JBeez, Inc. and its affiliates including BoatTube.com, distributor and manufacturer of the equipment from any liability, claims, demands, actions and causes of action arising out of the use of the equipment, including, but not limited to, those injuries and damages caused by the negligence and/or breach of warranty, express or implied, on the part of the aforementioned entities.
4) Purchaser hereby assumes the duty of inspecting and knowing the condition of the site(s) upon which the watersports and related activities will take place.
5) Purchaser agrees that he/she has received the manufacturer’s written materials [new equipment only].
6) Purchaser CONTRACTUALLY AGREES that any and ALL DISPUTES between myself and the dealer, JBeez, Inc. and its affiliates including BoatTube.com, manufacturer and distributor arising from my participation in the activities OR use of this equipment, and INCLUDING any claims for personal injury and/or death, WILL BE GOVERNED BY THE LAWS OF THE STATE AND DEALT WITH IN THE COURTS OF THE STATE in which the manufacturer resides.
7) In the event any section of this release is found to be unenforceable, the offensive clauses will be stricken and the remaining terms shall be fully enforceable.
8) This release shall be binding upon my assignees, subrogors, distributees, heirs, next-of-kin, executors, personal representatives, and administrators and may be pled by the dealer and the manufacturer of the equipment as a complete bar and defense against any claim, demand, action or causes of action by or on behalf of the Purchaser.
|