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Organisations traditionally face investment trade-offs between the objectives of producing or selling more, reducing costs, and increasing customer satisfaction.
Business Process Integration and Service Oriented Architectures (SOA) can deliver benefits on all three fronts.
Automating processes reduces costs; more flexible processes and systems enable the launch of new products or services, or the organisation to be able to adapt to competition rapidly. And if better services are provided more effectively, customer satisfaction increases.
Implementing integration and Business Process Management (BPM) technology can provide a flexible and responsive IT capability, enabling the cost-effective provision of new business services and extending return on investment by prolonging the life of existing systems through reuse.
How can you create a business case for change? How are benefits and return on investment defined? How does BPM relate to integration and SOA, and where to start? Smart421 provides a set of Integration Implementation Services to assist you.
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