Customer Service
Policies, Terms and Conditions:
The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Paradise Pool Supplies). Your use and/or placement of any order indicate your acceptance of these Conditions. Paradise Pool Supplies of Orangevale, California.Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.Our secure servers protect your information using the most advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Paradise Pool Supplies site. You may subscribe to our newsletters on the home page by following the instructions.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Paradise Pool Supplies site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Lowest Price Guarantee Returns & Warranty Information
**We offer the Best Guarantee in the Industry**
Paradise Pool Supplies understands that making a purchase on online can be a very difficult decision. Paradise Pool Supplies promisies to deliver top of line name brand merchandise to you at the lowest price. You think you found a lower price give us a call we'll beat it! Its that easy. Paradise Pool Supplies has put together a very easy product listing system online. We also have curtious professional assistance available by telephone or you may email us to assist you
Paradise Pool Supplies guarantees 110% satisfaction. If you find a lower price on any product we sell, we guarantee to beat it! If you are unsatisfied with any of our products you may return it in brand new unused condition in the original packaging and be refunded the full product price minus a 10% restocking fee and shipping costs. This guarantee is to take 100% of the risk out of the buying decision. We will gladly accept the return of products that are defective due to defects in manufacturing for 60 days from the date of purchase. You will receive a credit or in store credit towards new products(what ever the customer prefers). All returns must be accompanied with a Return Authoriztion number. Please contact us for a RA number before sending any products back. Any product returned without a RA number will be refused. Special order items are not returnable.
Most our products come with a 1 year manufacturers warranty. Please refer to manufacturers for exact warranty information. We do offer free premium support. All sales are final on any special orders.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Paradise Pool Supplies is not responsible for the actions of third parties.Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Paradise Pool Supplies reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases with Paradise Pool Supplies. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will only be billed upon shipment of your order.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Paradise Pool Supplies accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received so please contact us prior mailing in payment to check availability. We will charge a $25 fee on all returned checks.Shipping Time: All products will ship in 1-3 business days from the date of the order. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Shipping costs are only a estimate and may change depending on the location. We will contact you if a cost change has to be made. Any product that is refused by the customer will be responsible for all shipping costs to the destination and return shipping to us Paradise Pool Supplies. You will also be charged a 20% restocking fee.
We do not operate Fedex, UPS, USPS, or any freight company and cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by UPS, Fed Ex, USPS, DHL or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
International Shipping
Yes folks we do ship intnernationally using UPS or USPS. Most international UPS services are only Next Day Air so you will receive your products very quickly. If you UPS does offer other shipping services we will quote you all the other services offered by UPS and you can make your choice of what method you want. Before ordering please Email Us with the exact products you are wanting to order and your exact shipping address including your country. We will email you back with the shipping cost to get the products to you. Products will only be delivered to the matching address of the billing credit card. You must also fax us a copy of your monthly credit card statment showing the exact same shipping address as the credit card you are using. Please fax to 916-989-9071 and also include your order number on the fax. Customer is responsible for duties and taxes. Any international shipments that are refused with charged for shipping to the customer and the return shipping to Paradise Pool Supplies.
Out-of-Stock Products
We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.Multiple Product Orders
We offer additional discounts for larger orders. For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.Taxes
Paradise Pool Supplies wants to keep business in California and will work with product prices to help offset the cost of sales tax. Please contact us for details.Typographical Errors
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Paradise Pool Supplies shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Paradise Pool Supplies shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Paradise Pool Supplies shall immediately issue a credit to your credit card account in the amount of the incorrect price. We do apologize for any inconvenience if this does occur.Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Paradise Pool Supplies is not responsible for the operation of or content located on or through any such site.Copyright and Trademark Notice
This site is owned and operated by Paradise Pool Supplies, Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Paradise Pool Supplies. Copyright © 1996-2005, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Paradise Pool Supplies prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties and immediate legal action will be taken.Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Paradise Pool Supplies signs them or not. Paradise Pool Supplies reserves the right to make changes to this site and these Conditions at any time.Policy | Testimonials | Pool Owner Tips | Sitemap
Paradise Pool Supplies All rights reserved Copyright © Since 1997