Pool & Spa Parts Above Ground Products Accessories Alarms Alternative Sanitizers Automatic Pool Cleaners Backyard Products Chemicals Chlorine Feeders Chlorine Generators Salt Controls Covers & Reels Drainage Pumps Fiber Optic Lighting Filters Heaters Indoor Waterfalls Lighting Magnetic Conditioners Ozonators Pumps Replacement Filters Replacement Motors Robotic Pool Cleaners Safety Fencing Saunas Signs Slides/Diving Boards Solar Spa Air Blowers Spa Products Time Clocks Toys Water Features White Goods

RMA Form Instructions

Use the RMA form to request a Return Merchandise Authorization (RMA) number before returning material to Paradise Pool Supplies. You may only return 1 item with a RMA number. When returning equipment to Paradise Pool Supplies. please observe the following instructions:

When Returning Damaged Equipment:

• Request an RMA Number
• Review Your Warranty
• Package Your Equipment
• Label & Ship Your Equipment

When Returning New and Unused Equipment for Restocking

• Request an RMA Number
• Review Your Original Shipment Date - items can only be returned for restocking within 30 days from the date of shipment.
• Package Your Equipment
• Label & Ship Your Equipment

1. Request an RMA Number

Before submitting an RMA form you need:

• Name of a contact at your company
• Detailed description of the problem with the equipment
• Date of delivery

Paradise Pool Supplies will notify you of your RMA #, when you submit your RMA form.

All RMA #'s are for 1 package and are valid for 10 days from the issue date.

2. Review Your Warranty
Please note the length of the warranty before returning the item.  If out of warranty, you need to contact the manufacturer for recommendations.

3. Packaging Your Equipment
After receiving your RMA number, use the following steps to prepare your package for shipment:

• The item must be returned in the original packaging.
• Include in your shipment a description of the problem and a point of contact at your company.
• We recommend that you use a shipper that offers a tracking system.
• Firmly tape the lid of the box with packaging tape.

4. Labeling Your Package
When shipping a package, include your RMA number on the label. Send the package to the following address:

Note: 

All products do come with a manufacturers warranty. If you are not sure of the warranty you may check with the manfacturers or contact us for assistance.

All RMA #'s are valid for 10 days from the issue date.

Failure to follow these instructions may result in your shipment being refused or your RMA not being processed.

Brand new and unsed items can only be returned for restocking within 30 days from the date of order.

There is warranty on all our products we sell. We are not liable for any manufacturers defects.Paradise Pool Supplies's vendor.

Policy | Testimonials | Pool Owner Tips | Sitemap

Paradise Pool Supplies All rights reserved Copyright © Since 1997