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At JAM IP, we know only too well that running a Contact Centre is a difficult business, and it is not getting any easier. Our goal is to interact with you so that we gain an understanding of your business strategy and the challenges that you face so that our solutions are tailor-made for you.
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At JAM IP, we strongly believe that the only way to meet this challenge head-on is to innovate.
Innovation underlines everything we do. When we interact with you, we will at times challenge you if we believe there may be a better way of doing things or if we think you are missing a trick.
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A vital part of our role is to tightly integrate the solutions that we provide into your Contact Centre environment. Our team has a wealth of practical experience in Contact Centre integration, including a 10-year track record of designing our own Computer Telephony Integration (CTI) software products and delivering them into mission critical environments, including 999 emergency Contact Centres.
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| Welcome to JAM IP
The Contact Centre Services organisation that will interact with you to understand your business challenges, innovate to deliver solutions and strategies that transform your customer service, and integrate these solutions with your existing business systems. |
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IP Contact Centres
Delivering flexibility and scalability to your business while enabling the multi-media experience for your customers.
Value Added Applications
Solutions that provide tight integration with business systems and make communication tools like Skype and text phones part of the contact centre.
Proactive Contact
Proactive contact via the telephone and SMS are powerful tools to enhance customer service and deliver up sell opportunities.
Public Sector Customer Contact
Delivering contact centre solutions that assist in achieving the goal of providing truly citizen-centric services.
Self Service
Opening up a raft of automated services that can increase customer satisfaction and dramatically reduce operational costs.
Network and Hosted Solutions
Contact centre products and services in JAM IP’s fully resilient carrier network.
