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JAM IP is accredited to the highest level with the
market’s leading vendors. We are a Cisco Advanced Technology Partner, a Nortel Gold
Partner and Nortel Development Partner, and a Witness Actionable Solutions (Verint) Strategic
Partner.
Our portfolio range includes network and enterprise products.
We are able to deploy our solutions in our network, in a hosting centre, or on our customer’s
site (or a mixture of the options). A summary of our portfolio is provided over:
- Intelligent Network (IN) – inbound 08 and 03
services, including the ability to perform Self Service changes to routing plans
via a web interface or a telephone keypad. Comprehensive reporting on inbound numbers
is provided using a web browser interface.
- Network Self Service – allows customers to provide
Self Service applications behind an 03 or 08 number, with or without speech recognition.
- Cisco Unified Contact Centre and Intelligent Contact
Management – Advanced Technology Partner for Cisco UCC and CVP. JAM IP
has the ability to deliver enterprise contact centres, virtualised contact centre
in the carrier network (ICM) or a mixture of both.
- Nortel Contact Center – JAM IP is a Nortel Gold Partner
and Development Partner of many years' standing. Products include Contact Center 6,
Nortel Call Recording and MPS (Self Service).
- Predictive Dialling & Outbound SMS – OpenCONTACT is developed in-house and connects to all major contact centre vendors (Cisco, Nortel,
and Avaya). It has an SMS module to allow for multi-channel outbound contact and
very powerful real-time and historical reporting, including instantaneous access to
reports that indicate compliance to the latest Ofcom legislation.
- Witness Actionable Solutions (Verint) – JAM IP is a
Verint Strategic Partner and can deliver compliance recording, quality monitoring and
workforce management solutions as part of the Impact 360 portfolio.
- Call Back solutions – provide callers with the ability to
request a callback rather than queue for an agent. Hosted solutions are available,
negating the need to purchase any on-site equipment. Alternatively, on-site solutions are
also available if tighter integration into the contact centre environment is desired.
- Skype Connector – which allows Skype users to communicate
directly with contact centre agents.
- CRM Connectors – agent desktop solutions to integrate
CRM systems to major contact centre solutions. Supported CRM solutions include SAP, Lagan,
and Orchard.
- Text phone Connector – allows hard-of-hearing users to
interact with a contact centre agent using their text phone interface.
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