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	Events 15th & 17th July, 2008: Contact Centres & the Customer of the Future Tuesday 15 July, Cisco Systems, Bedfont Lakes, Middlesex Thursday 17 July, Cisco Systems, Didsbury, Manchester Join Contact Centre strategy and technology experts for this special briefing where we will examine this cultural shift and make recommendations on how businesses can effectively address the needs of the customer of the future. Read More News 4th June, 2008: JAM IP Appoints Chris Prophet as Channel Sales Director JAM IP, the contact centre services organisation, today announces that Chris Prophet has joined the business and will be a key member of the management team. Read More 3rd June, 2008: JAM IP are the main sponsors for the CCA Business Briefing Seminar "Why does change fail in contact centres? Avoiding the pitfalls of planning and achieving the Phase 2 Contact Centre" - 12th June 2008 : BT Auditorium, BT Centre, 81 Newgate Street, London EC1A 7AJ 4th March, 2008: JAM IP Announces Solution For Effectively Managing Outbound SMS JAM IP today announced it has extended its OpenCONTACT suite with the new product OpenCONTACT Mobile, which manages outbound SMS, MMS and WAP push communication for contact centres. Read More 30th January 2008: JAM IP are the main sponsors of the CCA Briefing on "the Changing Customer" JAM IP has just completed the latest in a series of seminars that provide insight into the latest self service technologies and how they are being deployed by organisations. Read More 22nd November 2007: 36% of JAM IP seminar attendees say they will be implementing speech technologies within one year, and 94% say SMS has a role to play in the contact centre The recent CCA Business Briefing on the Changing Customer was a highly successful event, with JAM IP as the main sponsors on the day. Read More 13th September 2007: JAM IP Introduces Fast Track Consultancy Services JAM IP is pleased to announce a series of consultancy services designed to provide quick economic results. Read More
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