Pricing: Frequently Asked Questions
Topics:
Monthly Fee
What is included in the monthly product fee?
Email Marketing
- Creating unlimited email campaigns for lists under 50,000 addresses
- Email campaign scheduling for a specific date and time
- Unlimited phone (toll-free in the US), chat, and email support.
- Online resources: user community, support blog, FAQ knowledge base, and learning center
- A full feature set, including
- Email Campaign Wizard, HTML Email Templates, Tracking & Reporting, Contact List Management, Image Hosting, Email List Building Tool, Email Features (Forward to a Friend, PayPal®), Website Features (Send Page to a Friend, Gift Reminders), Email Delivery Management
- New features added automatically
Survey
- Creating unlimited online surveys and survey invitations
- Create unlimited online polls, up to 10 live at one time
- Unlimited phone (toll-free in the US), chat, and email support.
- Online resources: user community, support blog, FAQ, and learning center
- A full feature set, including
- Online Survey Wizard, Survey Templates, Tracking & Reporting, Contact List Management, Image Hosting, Email List Building Tool, Email Features (Forward to a Friend, PayPal®), Website Features (Send Page to a Friend, Gift Reminders), Email Delivery Management
- New features added automatically
What Email Marketing add-ons does Constant Contact offer?
Constant Contact offers you two add-ons to enhance your Email Marketing efforts:
- Premium Image Hosting
Every Constant Contact account includes Standard Image Hosting — 5 images, hosted free. When you upgrade to Premium Image Hosting, you can upload, store, manage, and resize over 1,200 images — for only $5/month (for lists under 50,000 contacts). Simply log in to your account and click on the "Images" tab to get started. - Email Archive
With Email Archive you can instantly transform your sent email newsletters and promotions into easy-to-view web pages. And you can easily showcase your archived emails on your website with an archive homepage you create. When you become a paying Email Marketing customer, you can add Email Archive for just $5 a month. Simply log in to your account and click on "Email Archive" located under the "Email Marketing" tab to do this.
Do I have to sign a contract?
Absolutely not. You are under no obligation when signing up for our free trial other than consenting to the license agreement.
Do I have to commit for a certain period of time?
Absolutely not. You are not obligated to commit for any period of time. You can cancel your account at any time.
If I don't send out any email campaigns or collect any survey responses in any given month, do I still have to pay the monthly fee?
Yes, all customers are billed the set monthly fee, regardless of the amount of email sent or surveys distributed. Please keep in mind, even if you are not sending out any campaigns or distributing surveys during a particular month, Constant Contact continues to host your lists and images, allow new sign-ups, maintain your opt-outs, and record reporting results.
Billing
How is the monthly fee determined?
Email Marketing
Your First Charge — When you sign up for a paying account, your first charge is based on the email list size you select.
Your Monthly Charge — Each month on your billing date, you are charged in advance based upon the highest number of unique email addresses (contacts) you had in your account during the previous monthly billing period.
Survey
Your First Charge — When you sign up for a paying account, your first charge is $15.
Your Monthly Charge — Each month on your billing date, you are charged in advance based upon the highest number of survey responses collected in your account during the previous monthly billing period.
Does my billing date change if I add a second product to my account?
No. Your billing date will remain the same.
Does my credit card get billed right away?
There is no credit card required to sign up and take advantage of the free 60-day trial. However, once your free trial has expired, (60 days elapse, your list size exceeds the trial limit of 100 email addresses or you receive more than 250 survey responses), you will be invited to pay for the product. At this time, the first charge is based on the number of unique email addresses in your account or survey responses collected.
Isn't this more expensive than downloading software?
The Free 60-Day Trial allows you to interact with our full feature set, providing a true product experience. You have access to all the features and support of a paid product, including:
- Creating and Sending email marketing communications
- Tracking and Reporting features such as clicks & open rate
- Bounce, Opt-in and Opt-out management
- Listing Building, Gift Reminder and Send Page to a Friend features
- Free email marketing webinars and Campaign Companion coaching emails
- Unlimited Phone (toll free in the US), Email and Chat Support
- Access to online User Community
You will be notified by email when your 60-day trial is about to expire. The only request we have is that you keep your mailing list to under 100 contacts for an Email Marketing trial. For Online Survey trials you can receive up to 250 survey responses.
There are many benefits to having a web-hosted service, including:
- Easy set-up — No technical support or expertise is required
- Ability to access your Constant Contact account from anywhere with Internet access
- 160 email marketing and more than 40 survey templates to choose from
- Automated bounce management and one-click unsubscribe
- Real-time reporting (clicks, opens, invitations sent, etc.)
- Established ISP relations on your behalf
- Technology and legislation changes are tracked and kept in compliance
- Software is never out of date; no need to pay for an upgrade to a new software version
Discounts
What are the pre-pay discounts?
The pre-payment options provide discounts on the standard pricing. You can pre-pay for 6 months and receive a 10% discount or pre-pay for 12 months and receive a 15% discount*. If you do decide to choose a pre-payment plan, you have the option of paying by check or credit card. We accept American Express®, Visa®, MasterCard® and Discover®.
* Online Survey prepay applies only to the $15 fee level.
What are the non-profit discounts?
The standard discounts that we offer are 10% for 6 months and 15% for a full year. However, if you forward your 501 (c) (3) or equivalent nonprofit documentation, you are eligible for a 20% (6 months) or 30% (12 months) discount.
Free Trial
What's included in the "FREE" trial?
Email Marketing
- 60 days to use all the features of the paid Constant Contact product except:
- Restricted to 100 email addresses or fewer
- Email campaign scheduling for a particular time and day is not available
- Email Archive is not included
- Send as often as you like
- Free List Building Tool, Gift Reminder, and Send Page to a Friend
- Free email marketing webinar and Campaign Companion coaching emails
- Unlimited phone (toll free in the US) and email support
Survey
- 60 days to use all the features of the paid Constant Contact product except:
- Restricted to up to 250 survey responses
- Make live as many surveys as you like
- Create polls to place on your website or blog
- Free List Building Tool, Gift Reminder, and Send Page to a Friend
- Free email marketing webinar and Campaign Companion coaching emails
- Unlimited phone (toll-free in the US) and email support
How can I sign up for a paying account, and bypass the free 60-day trial with the 100 email address or survey response limit?
In order to create a paying account, you will first need to sign up for a trial, and then enter your credit card information by clicking on "My Account." If you are already in trial or are paying for one product, you will need to log into your Constant Contact and then click the "Buy Now" link under the Email Marketing or Survey tab.
Can I start an Email Marketing FREE 60-Day Trial and FREE Survey 60-Day Trial at the same time?
When you signup for a trial, we suggest trying one product at a time. A single product trial will allow you to quickly appreciate the features and benefits of your chosen product.
As soon as you are ready, a full 60-day trial of a second product can be started by clicking on the 'my account' link after you login to your account.
List Size for Email Marketing
What happens if my contact list size goes up and down?
We will adjust your monthly bill according to the size of your email list. Pricing is based upon the greatest number of unique email addresses in your Constant Contact account during the previous billing period. This means if your list size increases or decreases over time your pricing will automatically reflect this change.
How does the free "list building tool" (sign-up box) work?
When you signup for your free trial and log into your account, there is a tab called "My Settings." When you click on that tab, you will see a Site Visitor Signup option. We provide the code necessary to put it on your website so you can capture email addresses from visitors to your website. Then, you can customize your site visitor sign-up form.
Important! After your 60-day trial period, you can continue to use the list-building tool for FREE! Once you decide to send email communications or distribute a survey, we will invite you to start paying for the product.
How does Constant Contact manage my opt-ins and opt-outs?
During the free trial and as part of your monthly product fee, Constant Contact manages your opt-ins and opt-outs 24/7.
An opt-in occurs when someone visits your website and submits their email address through your Constant Contact Sign-Up Box. As part of our service, we automatically collect and store this information into your Constant Contact account.
An opt-out occurs when a contact clicks the SafeUnsubscribe® link in one of your email campaigns or survey invitations to unsubscribe from your list. These subscribers will be automatically managed and removed from your list.
Responses for Online Survey
Is there a survey response limit?
Yes. Each price tier has a limit to the number of survey responses you can receive. For example, the first tier, ($15/month) has a limit of 250 responses. If you collect 300 responses in a given month, you will fall in the second price tier (251-1500 responses, $30/month). We will adjust your monthly bill according to the number of survey responses you receive in the previous monthly billing period. See pricing chart for more details.
During your 60-day free trial, you are limited to viewing 250 or fewer survey responses. If you exceed the limit, you will be invited to upgrade to a paying account. At the end of your free trial, your surveys will remain active, and additional responses will be stored and available when you purchase the survey tool.
What if I go over 5,000 survey responses in a single month?
You are charged $50 for that month, plus an overage fee of $0.05 cents for every survey response over 5,000 (e.g. 100 responses over limit is $5.00).
What if I don't get any responses in a month?
You will still be charged your minimum monthly fee of $15 (see pricing chart for details) because you still have the ability during that month to create, preview, and test new surveys; view, filter and export survey results; and manage your contacts, including allowing new sign-ups and maintaining opt-outs.
