Compliance Services
A LiveOffice email archiving solution is the best insurance policy you can have to protect yourself against missing or lost emails, while also meeting your industry’s regulations and legal mandates. We are one of the only vendors with more than a decade of experience helping financial services firms meet the strictest compliance requirements, which makes us better suited to serve the email compliance needs of any organization, no matter what size or industry. We currently archive 20-million+ messages a day and have never experienced a single security breach.
Pre-populated, Customizable Lexicon
LiveOffice AdvisorMail scans inbound and outbound emails and their attached documents against a customized lexicon of words and phrases (addressing specific areas of concern for your organization). Noncompliant messages are flagged for auditor review and handled according to the parameters you set (pre- or post-review modes).
Random Sampling
Random sampling allows compliance officers and records managers to review a desired percentage of emails that the system chooses at random. This review method meets compliance requirements and is particularly useful for organizations that are responsible for monitoring large quantities of electronic communications.
Secure Archive
LiveOffice's enterprise-class infrastructure meets the highest industry standards for secure data storage. All data managed through our multi-million dollar network is securely backed up with triple redundancy in geographically dispersed SAS-70 II Tier 4 compliant data centers.
No Hardware, No Software, No Maintenance
LiveOffice’s web-based solution makes ongoing oversight a breeze. The service works across multiple domain names and configurations within an organization’s existing email infrastructure and supports unique email addresses as well as a variety of corporate mail servers. The user interface is designed to maximize ease of use.
Comprehensive Monitoring Capabilities
LiveOffice’s archiving solutions provide a range of flexible monitoring features to help compliance officers manage emails and meet their organization’s needs. All inbound, outbound and internal communications are captured, and auditors have the ability to open and view email attachments in their entirety. The system can also trap any suspicious emails, attachments and instant messages and flag them for further review.
Audit Trail
LiveOffice’s comprehensive service provides the ability to quickly approve, reject, reassign or attach notes to any email. A time-stamped audit trail is created for each message throughout the review process. Administrators can view and search audit logs through the user interface to ensure that policies are being met.
Email Administration
LiveOffice offers the capability to monitor electronic communications across multiple email domain names within the same organization. Administrators can create rules that give specific reviewers access rights to view multiple accounts. Advanced search-and-retrieval capabilities provide clients with real-time rapid access to archived data anytime.
Rules-based Email Filtering
LiveOffice’s rules-based filtering allows reviewers to determine a set of patterns to filter email and instant messages against. The content filtering engine then detects those patterns in both inbound and outbound communications. If a message is flagged as non-compliant, the system can trap it and forward it to a compliance officer for review. Rules-based filtering also expedites the search and retrieval of specific messages.
Specialized Reporting
LiveOffice’s archiving and compliance solutions generate helpful reports to demonstrate auditor oversight, relevant email activity and compliance rules. Our easy-to-use Client Portal features detailed usage graphs and statistics to complement your reports.
