Service Rates

	120 minutes	$9.95	For the casual user, purchase access 120 minutes at a go. Unused time remains valid for 60 days.
	24 hours	$9.95	Unlimited access for a 24 hour period. Time expires 24 consecutive hours after purchase.
	1 week	$19.95	Unlimited access for a 1 week period. Time expires 1 week after purchase.
	1 month	$34.95	Our most cost effective option gives you unlimited access for a full month.
	3 months	$69.95	Join the wireless revolution - get 3 months of access and spread your wings!

* All prices in Canadian dollars and before any applicable taxes.

Quick Start FAQ

What do I do when I get to a location?
All you need to do is open up a web browser in any FatPort location. Our hardware automatically redirects you to FatPort's login screen.

Where can I access the network?
Your account is valid at any FatPort location.

What forms of Payment do you accept?
You can purchase access time online using your Visa, MasterCard, or American Express - and you can purchase a Pre-Paid FatCode from FatPort authorized dealers.

Is my billing information secure?
Yes. All credit card information is passed through 128-bit SSL encryption - the same level of encryption used by the banks. Check out our security fact sheet for more information.

I'm a student! Are there any discounts?
Yes. FatPort offers reduced service rates for students of most Canadian post-secondary institutions:

* All prices in Canadian dollars and before any applicable taxes.

To receive a student discounted rate, please forward a scanned image or photocopy of valid student ID along with:

• Date of Purchase,
• Type of FatCode + FatCode #
• Contact information including email address/phone #
• Amount Pre-Paid
• Method of Payment

FatPort Return Policy

Refunds are available:

• if a customer purchases time and are unable to use the FatPort service due to technical issues with the HotSpot
• if a customer signs up for the FatPort Service and is not at a FatPort hotspot
• if a customer signs up for the FatPort Service and is at a location that provides free FatPort wireless internet

To receive a refund, please provide us with:

• Date of Purchase
• Type of Service purchased
• Amount Paid
• Contact information including email address/phone #
• Method of Payment

Send Refund/Discount Enquiries to:

Please allow us a minimum of 24 hours to process your request.
Please note: requests can only be processed Monday to Friday during office hours.

Need more help?

Call our toll free number at 1.866.FAT PORT (328.7678) Email us at helpdesk@fatport.com