COMMON QUESTIONS
ABOUT EARTHLINK DIAL-UP INTERNET.
Where is EarthLink Dial-Up Internet service available?
The good news is that EarthLink dialup access is available from just about anywhere in the U.S. We've got thousands of local Internet access numbers to choose from. So it's extremely likely you can get a reliable 56K dial up connection wherever you live.
Why should I choose EarthLink over other dial up providers?
EarthLink started as a dial up ISP (dial up Internet provider). It's what we know best. We've been providing award-winning dial-up Internet services to millions of satisfied customers for 14 years. We bring you fast, reliable dialup connections, easy to use dialup software, expert support, and powerful tools to make your dial-up Internet experience safer, more convenient, and more fun! Many exclusive features and benefits come free with your EarthLink membership, making it a great value too! We think it's the best dialup access experience you can get.
What free software, features, and benefits does EarthLink offer?
Your EarthLink Dial-Up Internet account gives you all this:
- Unlimited 56K dial up access
- 8 email addresses, each with 100MB of storage space
- EarthLink Accelerator for faster surfing
- Free dialup software for a better dialup connection
- Protection Control Center — powerful all-in-one security suite
- EarthLink Toolbar® — featuring privacy protection
- EarthLink Web Mail — get your EarthLink email from any online computer
- Anonymous Email Addresses — to help protect your real address
- spamBlocker & Virus Blocker — for automatic email security
- myEarthLink — customize a Start Page® to fit your interests
- 10MB of webspace for your own web site
- Award-winning 24/7 support by phone, chat, or Web
How fast is EarthLink Dial-Up Internet service?
Our dial up access service comes with our free dialup accelerator, a free tool that lets you surf up to 7x faster than regular 56K dial-up. And our thousands of dial up access numbers help you connect fast and reliably.
What free security do I get with my EarthLink subscription?
Your online security is important to us. That's why we offer all our Internet access subscribers a free all-in-one security suite: EarthLink Protection Control Center®. With this one powerful and easy-to-use program you get comprehensive protection against the full range of online threats: viruses, Trojans, worms, spyware, bots, rootkits, hackers, online scams, and all the other bad stuff that's out there.
Can I use dial up to access the Internet if I'm away from home?
Yes. EarthLink has thousands of toll-free local Internet access numbers for you to use. Before you hit the road, add one or more that will be local for the area code you are traveling to. It's easy to manage multiple access numbers with our free TotalAccess dialup software, which includes a free dialup accelerator
How do I get set up after I join?
Order EarthLink Dial-Up Internet today and we'll send you a welcome kit that includes all the software you need for a great dialup connection, email, security and more
The first thing we recommend is that you install our TotalAccess dialup software to quickly and easily set up your account and get on the Internet fast. It will also help you connect and give you easy access to many of our free features
How do I set up my email?
All you need to do is go to webmail.earthlink.net and sign in with your EarthLink email address and password.
Can I talk on the phone and use my Dial-Up connection at the same time?
No. Unfortunately you can't do both simultaneously with dialup. If that's important to you, you should consider our High Speed Cable or DSL Internet services. If they are not available in your area, you can subscribe to our Internet Call Waiting service, which lets you screen calls and catch messages while you are online with a dialup connection. The Pro version lets you take calls while you are online. You can try our Internet Call Waiting services FREE for 30 days.
Is it easy to switch to EarthLink from another Internet service provider?
Yes. It's fast and easy to switch to EarthLink in 3 simple steps!
- Sign up for EarthLink
- Install our TotalAccess dial-up software and set up your EarthLink email.
- Cancel your current dial up service.
How do I cancel my service with my other Internet service provider?
Many dial up Internet providers let you cancel your service via telephone, fax, or postal mail. When you contact them, be sure to have your username handy, as well as the credit card number associated with your dialup account.
How can I pay for my EarthLink Dial-Up service?
For your convenience, EarthLink offers you a choice of payment methods when you sign up for a dial up account including credit card or bank draft.
What are the minimum computer requirements for EarthLink Access Software?
- Windows® 98 and later
- Pentium 200 MHz or higher; 233 MHz recommended for XP machines
- 64MB RAM
- 115MB free disk space
- Primary computer with an existing Ethernet connection