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EarthLink Awards

Year after year, EarthLink has been recognized for the overall quality of our Internet services and our outstanding customer support, winning Best ISP awards, #1 ratings, Readers' Choice Awards, and other highest rankings from industry experts and consumers alike.


Click here for the list.

EarthLink Policies and Agreements

Members of the EarthLink Services and visitors to the EarthLink websites agree to abide by the following EarthLink Policies and Agreements. EarthLink reserves the right to amend and update these Policies and Agreements from time to time. Please see the summary of the most recent amendments and updates at the end of the applicable Agreement or Policy.

1. Service Agreements 2. Canceling Your EarthLink Service

3. EarthLink Privacy Policy**

4. Acceptable Use Policy***

5. Broadband Network Management Information

6. Recurring Bank Draft Authorization Agreement

7. Additional Policies

*The Internet Service Agreement includes all of the EarthLink and PeoplePC Software and tools except for EarthLink Home Networking and EarthLink Online Backup which have their own Service Agreements.

**IMPORTANT NOTICE: The EarthLink Consumer Privacy Policy has been updated as of February 14, 2014 to address recently enacted California law but there are no material changes to EarthLink's privacy policies or procedures from the December 28, 2012 version.

***IMPORTANT NOTICE: EarthLink's network may not be used in any way to transmit or disseminate images containing child pornography. Please report any child pornography complaints to abuse.cp@earthlink.net. Please see our Acceptable Use Policy for more information.


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EarthLink Policies and Agreements including the EarthLink Privacy Policy.		 Follow Us On Twitter
  • 2009 EarthLink receives the prestigious Calibre Environmental Award
    At their 21st annual Calibre Awards, the Southern California Chapter of the International Interior Design Association recognized EarthLink's exceptional achievements in the energy efficient and environmentally conscientious design and construction of the 2nd floor Buildout of the Bradley Building.

  • 2008 EarthLink receives LEED (Leadership in Engineering and Environmental Design) Gold Certification for Commercial Interiors.
    This award was presented by the US Green Building Council (http://www.usgbc.org) for the construction of the 2nd floor of the Earthlink Building at 2947 Bradley, St, Pasadena, and it was the 1st award of its type in the City of Pasadena.

  • 2005 EarthLink High Speed Cable Internet ranked #1 by PC World Magazine readers.
    PC World Magazine announced that EarthLink Cable Internet Service received the highest ranking in their ISP Satisfaction Survey.

  • 2005 CNET Editors' Choice award
    According to a June 6, 2005 review, CNET recommended EarthLink Web Hosting service for "generous storage and bandwidth" and "low-cost e-commerce solutions" saying "EarthLink offers all the tools you need to build a Web site, and it's easy to use."

  • 2004 PC Magazine Readers' Choice Award for dial up Internet access.

  • 2003 PC Magazine Readers' Choice Awards for both high-speed and dial-up services — EarthLink was the only Internet service provider to be honored for both high-speed and dial-up, and the only broadband provider honored offering both broadband DSL Internet access and broadband cable Internet access.

  • 2003 CNET Editors' Choice award— According to a May 5, 2003 review, CNET recommended EarthLink dial up Internet access with Accelerator "if you're in the market for a fast, full-service ISP but aren't willing to fork over $40 to $60 a month for broadband."

  • 2002 CNET Editors' Choice Award-CNET for the third consecutive year has awarded top honors to EarthLink in its annual review of Internet service providers.

  • 2002 Ziff Davis Smart Business "Five-Star Award"—EarthLink received the only five-star rating among Internet providers from the editors. The magazine selected the Atlanta-based ISP as its "top pick."

  • 2001 Mobile Computing's "First Class Award"—They write, "Once again, our First Class Award goes to EarthLink, but not just for providing a fast and reliable connection to the Internet without pop-up ads. This international ISP has rounded out its offerings by adding two pricing plans...and more important, by supporting a wide variety of wireless-access devices."

  • 2001 Inter@ctive Week's "Top Internet Service Provider" Award—For the second year in a row, EarthLink was honored with another award from Inter@ctive Week. "No Internet service provider is more deserving of a top spot in the ISP category than EarthLink. A combination of two hard-working providers, EarthLink and Mindspring, No. 1 fights hard to become a real alternative to America Online."

  • 2001 CNET Editors' Choice Award—CNET awarded EarthLink its Editors' Choice Award in the Internet service provider category for the second year in a row. In a review posted on CNET.com, Contributing Editor Matt Lake called EarthLink the "best ISP on the market."

  • 2001 Ziff Davis Smart Business's "Best of the Best Awards"—The Ziff Davis editors named EarthLink best ISP two years running, while EarthLink Biz won honors as a Web Hosting finalist.

  • Inter@ctive Week's 2000 "ISP Olympics"—Gold & Silver Medals for Overall Customer Satisfaction — MindSpring and EarthLink were named first and second in Inter@ctive Week's annual Internet Service Provider Customer Satisfaction Survey.

  • 2000 PC World's Best ISP Award—PC World awarded EarthLink its best Internet service provider award in its "Best of 2000" awards.

  • 2000 Mobile Computing's Best ISP Award—Both EarthLink and MindSpring were named best Internet service provider in Mobile Computing's editorial review.

  • 2000 Smart Computing's Top ISP Award—MindSpring was named Smart Computing's top Internet service provider in their editorial review.

  • 2000 MacHome Journal's Best ISP Award—EarthLink was named best Internet service provider as determined by feedback from thousands of MacHome Journal readers.

  • 2000 CNET Editors' Choice Award—EarthLink was named CNET's Editors' Choice for best Internet service provider.

  • 1999 PC Computing's MVP Award for best Internet Service Provider—EarthLink received one of the most highly-regarded and sought-after personal service awards in the technology industry.

  • 1998 Money Magazine "Super Deal"—EarthLink was the only Internet service provider to be awarded this distinction.

  • PC Magazine Editor's Choice Award—EarthLink's service was judged best overall among 13 major Internet service providers and online services.

  • Mobile Computing's First Class award for best ISP.

  • Yahoo Internet Life, 1996—EarthLink's service was rated "the best" of national Internet access providers. EarthLink received three and a half stars out of a possible four.


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