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  Customer Satisfaction
paper A lot of companies think "Customer Service" is a synonym for "Complaint Department," and they really rather that you never called. That's not the way we do things at The Baltimore Sun. Sure, we're here for you if you have a problem with your delivery service. If you should happen to miss delivery, we will redeliver within 90 minutes, guaranteed. But we're also here when things are going fine, too. Our job is not just to fix problems, it's to make sure that your newspaper service works the best for you all of the time.
 
 


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