Internet-Based Communications Software Extends Web
Collaboration and Email Management to Customer Support and
SAN JOSE, Calif. -- September 22, 1999 -- Cisco Systems, Inc. today
announced a definitive agreement to acquire privately-held WebLine
Communications of Burlington, MA. WebLine is the leading provider of
customer interaction management software for Internet customer service and
e-commerce. This acquisition underscores Cisco's commitment to the New
World communications network of integrated data, voice and video and
strengthens its strategy to create an open software platform for
enterprise and service provider customers.
Under the terms of the agreement, Cisco common stock worth $325 million
will be exchanged for all outstanding shares, warrants and options of
WebLine. The acquisition will be accounted for as a pooling of interests
and is expected to close in the second quarter of Cisco's fiscal year
2000. This acquisition has been approved by the board of directors of each
company and is subject to various closing conditions including approval
under the Hart-Scott-Rodino Antitrust Improvements Act.
WebLine's products include web collaboration and email management tools.
The web collaboration tool allows multiple parties to work collaboratively
over the Internet. This software facilitates two-way information sharing
of web pages, forms, applications or voice calls using a web browser. In a
customer service scenario, the software works by synchronizing the web
pages of both the customer and the customer service agent enabling them to
work collaboratively to solve a problem. As an example of an e-commerce
infrastructure application, the web collaboration tool allows people in
separate locations to shop collaboratively over the Internet. The email
management tools will allow large businesses to effectively manage
customer contact emails in a uniform manner. The software tracks incoming
customer emails similar to tracking phone calls in a customer service
center and manages the routing and response process.
This acquisition complements the earlier acquisition of GeoTel. WebLine's
products will be integrated with GeoTel's suite of distributed call center
products. This acquisition expands Cisco's application platform to bring
Internet-based technology to customer support environments.
WebLine was founded in 1996. The 120 employees will be lead by CEO Dan
Keshian and will become part of the Applications Technology Group headed
by Senior Vice President John Thibault. Based in Lowell, MA, the
Applications Technology Group develops infrastructure applications to
enable Cisco partners and customer to create solutions based on open
Cisco Systems, Inc. (NASDAQ:CSCO) is the
worldwide leader in networking for the Internet.
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