Welcome to our software
tech support page. This page is for WorldStart software only! If you
are having problems with another software publisher's program, please
If you are having
problems with one of our programs, please do the following before
you're having trouble installing the software, you may have gotten a
bad download, especially if you encountered a "decompression error".
Try re-downloading the software - click here
for the software page.
you encounter a "file in use" error during the setup, this
is normal. It simply means that the file that the setup program was
trying to update was in use. Continue with the installation and the
setup program will prompt you to re-start the computer after the install.
Registration Code Problems
Our most frequent
problem is with registration codes. If your registration code is not
working, please make sure you have entered it in all lowercase
with no spaces, periods, dashes or anything else. It must be entered
exactly as you received it.
If you registered
via Internet and your code doesn't seem to be working, make sure you're
using the reg code and not the order number. The reg code is located
about a third of the way down in your confirmation e-mail.
you're having trouble with your software, the first thing you need to
do is try restarting your computer. That normally cures almost 1/3 of
the tech support questions we get. Sometimes windows just needs a re-boot.
the program is causing an invalid page fault, it's probably due to a
conflict with another program. Check to see if you have any other programs
running. Sometimes there's a program running in the background that
causes the problem. To see which programs are running, hit CTRL-ALT-DEL.
A window will pop up showing you all the currently running programs.
Try closing them out one by one. (Not explorer or system tray though
- you'll shut your computer down).
next step is to re-download the software. Sometimes you get a corrupt
file in the download process and re-downloading and rerunning the setup
program (from the new download) may cure this problem. Click here
for the software page.
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