Sega Europe have just released an official statement on MSR. This includes information for those who have found problems in the first retail version of the game, on how to go about getting a replacement disk. The statement is below:
Official Sega Europe Statement:
The development of MSR has been an astonishing accomplishment and has since set new standards within the gaming industry - pure driving games will never be the same again. Thousands of calls have been received since launch, complementing on the sheer size and precision of the sound, visuals and game play, though undoubtedly, a game of this calibre will experience some difficulties. It has come to the attention of Sega that the first version of MSR, currently in retail, has shown some irregular, minor problems which may affect game play. Since discovering this issue, we have all have worked extremely hard to produce an updated version of the game for you, eliminating these problems.
Should you discover anything unusual then do not hesitate to call the Sega Customer Services number - 08456 090 090, where helpful Sega staff will be on hand to process your details and replace your troubled disk. We apologise for any inconvenience caused and hope you enjoy the game everyone is talking about - Metropolis Street Racer.
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We, at Bizarre Creations, are also happy that those people who have experienced problems will have them solved by Sega's Customer Services, and are sure that they will be able to answer all your queries. We're sorry that we've not been able to put any more information up here on the website, or give out more by e-mail, but Sega have needed to focus customer support and the solution to the problems at their HQ.
Now there that the disk replacement operation is in place, Sega have assured us that they will be doing their utmost to help all of their customers as soon as possible - as a games publisher, they are already set up to provide swift and effective support for their products. And, of course, we hope you continue to enjoy the game.