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enables customer care organizations to resolve
support requests more accurately and rapidly, through
any service channel, at lower cost.
Kaidara delivers advanced troubleshooting
and diagnostic capabilities that streamline the resolution
of support requests. Kaidara solutions help support
organizations reduce their cost-per-interaction and
improve service satisfaction.
"Implementing tools specifically designed for complex
problem diagnosis and resolution will decrease incident handling
time and increase first call resolution rates..." John
Ragsdale Download the Report