contact uscustomer centercareers
aboutsolutionsservicescustomerspartnersnews
 
 
       
 
 

Kaidara enables customer care organizations to resolve support requests more accurately and rapidly, through any service channel, at lower cost.

Kaidara delivers advanced troubleshooting and diagnostic capabilities that streamline the resolution of support requests. Kaidara solutions help support organizations reduce their cost-per-interaction and improve service satisfaction.

 
 
       
Call Centers Self-Service
     empower agents to increase first-call resolution in less time    deliver the right answers to the most complex questions
           
  Diagnostics   Field Service
     on-board and off-board diagnostics      deliver expertise to accelerate troubleshooting
 
 
 
 

Personalize the problem-solving experience to accelerate the resolution of support requests.

Kaidara Advisor 3.0 delivers personalized support interaction to increase self-service and assisted-service effectiveness.

Tell me more...

 
  Newsletter
  Sign up to receive Kaidara's monthly newsletter
Subscribe
 
  Press Releases
  Advisor 3.0 Announced
 
  Kaidara Expands U.S. Presence, Adds new customers
 
  Mining the gold in unstructured data
 

 

 

 
  It's been noted:
 
 


"Implementing tools specifically designed for complex problem diagnosis and resolution will decrease incident handling time and increase first call resolution rates..." John Ragsdale
Download the Report

 
 

Gartner|G2
Chrysler Teams Up With Dealers to Improve Post-Sales Experience
Download the Case Study

   
  Customers
 
 
 
   
   
 
         
copyright © 2003 Kaidara Software, Inc.