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Kaidara enables customer care organizations to resolve support requests more accurately and rapidly, through any service channel, at lower cost.

Kaidara delivers advanced troubleshooting and diagnostic capabilities that streamline the resolution of support requests. Kaidara solutions help support organizations reduce their cost-per-interaction and improve service satisfaction.

Call Centers Self-Service
     empower agents to increase first-call resolution in less time    deliver the right answers to the most complex questions
  Diagnostics   Field Service
     on-board and off-board diagnostics      deliver expertise to accelerate troubleshooting

Personalize the problem-solving experience to accelerate the resolution of support requests.

Kaidara Advisor 3.0 delivers personalized support interaction to increase self-service and assisted-service effectiveness.

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  Press Releases
  Advisor 3.0 Announced
  Kaidara Expands U.S. Presence, Adds new customers
  Mining the gold in unstructured data



  It's been noted:

"Implementing tools specifically designed for complex problem diagnosis and resolution will decrease incident handling time and increase first call resolution rates..." John Ragsdale
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Chrysler Teams Up With Dealers to Improve Post-Sales Experience
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