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Key to feature availability Features Key
Asset Management
Track your customers' purchases
(Assets is available to Professional Edition customers who have
purchased Products as an add-on to their standard licenses.)
Historical Trend Analytics
Deepen your analysis of company performance trends over time
AND/OR & Other Report Filters
AND/OR Filters: 
Other Filters: 
Model complex reports with new advanced filters
Group Calendars
Get better insight into team schedules in one glance
Solution Categories and Workflow
Solutions: 
Workflow: 
Organize and administer your solutions more effectively
Self-Service Portal
Leverage advanced capabilities for your online support channel
Sforce Telephony API (STAPI) Toolkit
Integrate Supportforce.com with industry-leading telephony solutions
Customizable Search & Lookup
Display the fields you care about in different views
Collapsible Page Sections
Scan records more easily by collapsing sections you don't need
Granular Administration
Control permissions at a granular level while delegating administration
Internal User Communications
Send email messages to all users or targeted groups
Long Text Area Custom Fields
Manage large amounts of text in a new custom field type
New Sforce 5.0 Web Services API

Improve current and future integrations with Salesforce.com
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