Search the Support Knowledge Base (KB)
Basic Search Help
To use the basic search to search for Knowledge Base articles, just type the keywords that you want to search on in the
For field. The maximum search string length is 255 characters. Click the arrow to submit your query.
For a list of frequently used keywords and query words, view the
catalog of special keywords that the search engine uses.
The basic search searches all products and uses a weighted result set. This means that if you type a product name in the search box, those articles associated with that product will appear first in the result list.
When the search results appear, an
In option appears. This option lets you search the Help and Support site, or expand your search to all Microsoft.com sites.
Click the
Advanced Search link for more control over your search results.