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Station Information

Alexandra Palace (AAP) - Change Station

Managed by First Capital Connect
Station Road
Wood Green
Greater London
N11 1QH

Last Changed: 14 September 2006 at 17:28

Passenger Services

ServiceDetails
Staffing HoursMonday to Saturday 06:15-20:00
Sunday 08:15-17:30
CCTVMonday to Sunday - 24 hours
Ticket OfficeMonday to Saturday 06:15-20:00
Sunday 08:15-17:30
Reservation HoursMonday to Friday 10:00-20:00
Saturday 06:15-20:00
Sunday 08:15-17:30
Reservation Hours - NoteCustomers are advised to purchase reservations off peak.
Customer Service Yes
Customer Service - Primary Phone Number0845 026 4700
Left Luggage No
Lost Property Yes
Lost Property - NoteLost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police No
British Transport Police - Primary Phone Number0800 40 50 40
First Aid No
TrainTracker Phone Number0871 200 49 50

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Ticketing

ServiceDetails
Telesales No
Ticket CollectionMonday to Saturday 06:15-20:00
Sunday 08:15-17:30
Ticket Collection - NoteAvailable when booking office is open.
Central Reservation Yes
Central Reservation - NoteReservations can be made at the booking office.
Ticket MachinesMonday to Sunday - 24 hours
Ticket Machines - NoteLocated between the booking office entrance and the footbridge across the railway lines. The ticket machine is blue in colour with a silver front and has the word TICKETS on the front and accepts cash & credit/debit cards.
TravelCard Zones3
Penalty Fares Yes

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Ticket On Departure

Not yet supplied.

Station Facilities

ServiceDetails
First Class Lounge No
Seated Area Yes
Waiting Rooms No
Women-Only Waiting Room No
Meeting Point No
Trolleys No
Station Buffet Yes
Station Buffet - NoteA small cafe is located on Platform 1. There is no step access to this location.
Showers No
Telephones Yes
Telephones - NoteLocated outside the Booking Hall entrance on Buckingham Road
Post Box No
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops Yes
Shops - NoteA small cafe is located on Platform 1. There is no step access to this location.
Public WiFi Not yet supplied
Web Kiosk Not yet supplied
Customer Information SystemMonday to Sunday - 24 hours
Information Kiosk No
Men's Toilets No
Women's Toilets No
Wheelchair Toilets No
Baby Changing No

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Station Accessibility

ServiceDetails
Customer Help PointsMonday to Sunday - 24 hours
Customer Help Points - NoteThese are available on both the London and North bound platforms.
Is information about disabled facilities
available in different formats?
Yes
Hearing Loop Yes
Accessible Announcements Yes
Accessible Announcements - NoteAnnouncements consist of pre-recorded and live arrival, departure, changes of platforms and delays.
Adequate Signs for Facilities No
Accessible Departure BoardsMonday to Sunday - 24 hours
Accessible Departure Boards - NoteAll departure boards display train arrival and departure information which consists of platform number and calling pattern.
Accessible Ticket Machines No
Accessible Booking Office Counter No
Accessible Booking Office Counter - NoteDiscretion is shown and assistance is provided where appropriate
Ramp for Train Access No
Accessible Taxis No
Accessible Public Telephones No
National Key Toilets No
Step Free Access - NoteThe Booking Office is accessible from the street.
Step Free Access CoveragepartialStation
All Public Doors Wide Enough for Wheelchairs No
Impaired Mobility Set-Down / Pick-Up Points No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs Availability No
HelplineMonday to Sunday 07:00-22:00
- Unavailable
Helpline - Primary Phone Number0800 058 2844
Helpline - NoteThe Helpline is available 7 days a week except Christmas Day.
Tactile Platform Edges Coverageno
Staff Help Available No
Staff Help Available - NoteStaff assistance may be available but the arrangements must be pre-booked and First Capital Connect may offer a suitable alternative. Please phone the Helpline on 0800 058 2844.
Accessibility MapShow map

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Accessibility from Booking Office

LocationBicycle AccessWheelchair AccessNumber of EscalatorsNumber of StepsNumber of LiftsLevel AccessFixed Ramp
platform 1 No No 0270nono
platform 2 No No 0270nono
ticket office Yes Yes 000nono
platform 3 No No 0270nono
platform 4 No No 0270nono

Interchange

ServiceDetails
Cycle StorageMonday to Sunday - 24 hours
Car Park No
Taxi RankMonday to Sunday - 24 hours
Taxi Rank - NoteTaxi office located in Booking Hall area.
TrainTaxi WebsiteClick here for TrainTaxi website
Bus Services Yes
Bus Services - NoteBus stops are located outside the station in Buckingham Road, or over the walkway on Bedford Road.
Metro Services Not yet supplied
Airport No
Port No
Car Hire No
Cycle Hire No
Cycle Hire - NoteThe cycle rack is located in the booking hall.

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