The better BPLers should consider being the next
Head of the General Reference Department !...
and acquisitioning and accessioning ever more city documentation
including that of departments like
public libraries departments,
city clerk archives department and
city council committees' documentation.
Customer services practices need to be established where clientele
and even personnel can report BPL transactions that haven't met
expectations yet then get hints, tips and pointers. One model would
be the technology industries' troubleshooting technical support hotlines.
General Administrative Notices are public documents. Here's an example...
From: Regina M. Cotter Special Library Assistant Level IV firstname.lastname@example.org
Sent: Wednesday 15 January 2003
Subject: GENERAL ADMINISTRATIVE NOTICE NO. 10
BOSTON PUBLIC LIBRARY, GENERAL ADMINISTRATIVE NOTICE, 2003-No. 10
Changes in Reporting Structure in Public Service Departments
Beginning January 13, 2003, Jacquelyn Hogan, Coordinator of Adults Services,
will assume supervisory responsibility for the Readers' and Information Services
and the Audio Visual Department in the General Library.
Susan Birkett, Coordinator of Children's and Young Adults Services,
will assume supervisory responsibility for the Children's Room
and the Young Adults Room in the General Library
Head of Audio Visual Services, Steven Olson, and the newly posted
position of Head, Readers' and Information Services, will report
directly to Ms. Hogan.
Head of Young Adults Services, Catherine Clancy,
and Head of Children's Services, Paula Hayes, will report directly to
Susan Godlewski, Coordinator of Reference Services, has supervisory
responsibility for the General Reference Department.
The newly posted position of Head of the General Reference Department
will report directly to Ms. Godlewski.
The administrative office for public services will change its
designation from Community Library Services Office to
Public Services Office.
Director of Public Services