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Electronic support is available to all HP NonStop and S5000 Server service contract customers at no additional charge and enables our customers to access vital support information when they need it.

Customers must first register at the NonStop eServices Portal website to use the following tools and services.

If you have previously registered, you may go directly to the NonStop eService Portal website to logon, change your information, or lookup a lost password.

Knowledgebase for NonStop Support (KBNS)

KBNS is a powerful search tool offering quick and easy access to previously answered technical support questions from our world-class Global Mission Critical Solution Centers. Access is for customers only and registration requires a valid system number under contract.
Read more about KBNS.

Total Web Support (TWS)

Total Web Support (previously known as Tandem Web Support) allows customers to submit problems and questions directly to the Global Mission Critical Solution Center. Customers may also use this tool to create new cases, check on the status of open cases, and update notes on existing cases. Read more about TWS


ExpressNotice is an electronic tool required for all NonStop and S5000 server support contract customers. This automatic global delivery system proactively delivers support information directly to you. Read more about ExpressNotice

Scout for NonStop Servers

Scout for NonStop Servers enables you to view, research and download Software Product Revisions (SPRs) as well as to request Site Update Tapes (SUTs) and Independent Product (IP) update CDs for your systems. In addition, you can use it to view Hotstuff messages, Support Notes, SPRs for special consideration, contents of available RVUs, and to review what software products are licensed for your systems. Scout is a vital tool for anyone involved in NonStop server system management. Register for this tool.

Scout for HP S5000 Servers

Scout for HP S5000 Servers lets you research release information, view customer and support documentation online, access Hotstuff messages, Support Notes, and order software updates and replacement media for HP S5000 products. Available to all service contract customers, Scout for HP S5000 Servers enables you to access the support information you need, when you need it. Register for this tool.

HP NonStop Technical Library

The HP NonStop Technical Library is the next-generation application for accessing, searching, and viewing HP NonStop server–related technical publications and support information. Browser based and built on Internet standards, the Technical Library replaces the Total Information Manager (TIM). NTL can be accessed on the internet at www.hp.com/go/ntl . Read more about NTL.
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